We’re looking for a supply chain agent for our operations department to help us boost the company to the next level. We want you to for your tenacity and results oriented. You’re hard-working, motivated to make a big impact, and you persevere until the job is done.
Initiative and growth mindset. You often come up with ingenious ways to reach your goals. In addition, you’re constantly analysing the market to implement new ideas and opportunities.

As an expert professional in your area, you are responsible for day-to-day order management, including receiving customer orders, cleansing orders, removing order blocks, processing change requests, resolve customer complaints, answering customers’ questions by different communication channel as phone or e-mail, and managing order releases.

• This role works with business partners in the supply chain and beyond to ensure on-time and complete delivery of goods.
• Will help to drive customer loyalty and achievement of the company’s sales and revenue objectives by delivering exceptional customer service across the designated area.
• This role is the connection between Supply Chain structure with our customers, so it is key to have a proactivity attitude to create the customer loyalty and contribute to the organization’s success.

OUR COMPANY

Sysmex Italia is specializing in health technology, specifically in vitro diagnostics. Founded in 2008, it focused its efforts on cancer diagnosis, and have evolved and grow to the haematology sector, supporting healthcare professionals and patients around the world with a broad range of medical diagnostic products and solutions in a variety of fields.
We value continuous improvement, diverse teams and autonomy which drive our collaboration, and we are seeking colleagues who would be eager to be part of it!

KEY ACCOUNTABILITIES ADMINISTER DAY-TO-DAY ACTIVITIES OF CUSTOMER ORDER

Management:

• Oversee customer orders, including order entry, order status, document creation, outbound, stock allocation, order release, shipment tracking and delivery
• Regularly update customers, suppliers and internal stakeholders on order status and any issues.
• Handle customer inquiries, process returns, and resolve customer issues promptly.
• Use root-cause analysis to understand key drivers of order failure in support of continuous improvement.
• Identify potential obstacles in the fulfillment process, and work with any stakeholders to take corrective action.

JOB REQUIREMENTS

• High school degree, desirable a bachelor’s degree, preferably in supply chain management logistics, business administration, engineering or a related field.
• Knowledge of master data and table files a plus
• Advanced skills with Microsoft Office. Strong ERP (SAP) and CRM experience preferred.
• Languages: fluent Italian and English

GENERAL PROFESSIONAL EXPERIENCE:

• Highly recommendable some sort of commercial/selling experience

PROFESSIONAL EXPERIENCE FOR THE POSITION

• 2-3 years experience in supply chain, logistics or a related function and at least one year of customer service experience.

As an expert professional in your area, you are responsible for day-to-day order management, including receiving customer orders, cleansing orders, removing order blocks, processing change requests, resolve customer complaints, answering customers’ questions by different communication channel as phone or e-mail, and managing order releases.

• This role works with business partners in the supply chain and beyond to ensure on-time and complete delivery of goods.
• Will help to drive customer loyalty and achievement of the company’s sales and revenue objectives by delivering exceptional customer service across the designated area.
• This role is the connection between Supply Chain structure with our customers, so it is key to have a proactivity attitude to create the customer loyalty and contribute to the organization’s success