About the role

As our Supply Chain and Logistics Co-Ordinator, you'll support the operational delivery of our supply chain and fleet functions, helping to ensure optimal vehicle standards and parts availability across the Tesco Property Maintenance network. Your work will enable our Maintenance Technicians to be in the right place, at the right time, with the right equipment to support a safe and efficient operation.

This is a role for someone who enjoys working in a fast-paced operational environment, coordinating multiple activities, supporting stakeholders, and ensuring processes are followed with accuracy and attention to detail. You'll play a key role in maintaining compliance, supporting fleet operations, managing parts catalogue processes, and helping drive continuous improvement across the supply chain function.

What is in it for you

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 10% of base salary.
• Holiday starting at 25 days plus a personal day (plus Bank holidays).
• 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.

The above information is a shortened summary, refer to our policies for full details

You will be responsible for

• Reviewing planned maintenance schedules and Vehicle Off Road (VOR) status to ensure vehicles remain compliant, available, and operating efficiently. 
• Organising and supporting vehicle handovers, including delivering basic vehicle training to Maintenance Technicians.
• Managing supply chain and fleet inboxes and supporting field stakeholders with queries and escalations. 
• Acting as a first point of contact for field stakeholders, resolving issues and coordinating support where required.
• Supporting technician onboarding by delivering guidance on vehicle operations and promoting best practice for van usage. 
• Supporting localised training activities and working with systems trainers to improve regional competence and capability. 
• Managing engagement with Electronic Parts Catalogue (EPC) request processes to ensure timely responses to queries and requests.
• Acting as the first line of review for EPC new part additions and Product of Approval (POA) requests, coordinating with key stakeholders to assess validity and requirements.
• Supporting regional operational reviews to improve parts availability, vehicle performance, and overall productivity.
• Maintaining accurate fleet records and supporting compliance through effective record keeping and process adherence.
• Working closely with Fleet Managers, Maintenance Managers, Technicians, external suppliers, systems trainers, and Tesco Business Solutions teams to deliver effective operational support.

You will need

• Strong Microsoft 365 (O365) skills. 
• Excellent organisational skills with the ability to manage multiple priorities. 
• Strong attention to detail and a focus on process compliance. 
• Experience supporting stakeholders across multiple levels of an organisation. 
• Effective communication and relationship-building skills. 
• Experience delivering workplace training or supporting colleague development. 
• Strong time management skills and the ability to work independently within a fast-paced environment.
• Understanding of vehicle specifications and vehicle conversions. 
• General fleet management knowledge or supply chain experience.
• A proactive approach to problem solving and continuous improvement.
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About the job

Job Title: Logistics Coordinator

Location: Hybrid - Acton, London

Reporting To: Logistics Manager

Who We Are

At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world.

From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible.

Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry.

We Are Proud To Have Received

• Responsible Jewellery Brand, 2026 – Country & Town House
• Responsible Business of the Year, 2025 – Positive Luxury
• Top 50 Inspiring Workplaces (UK & NI), 2024 – Inspiring Workplaces
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With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery.

We are looking for a Logistics Coordinator to join us as we continue this journey and help us shape what the future of modern jewellery can and should be.

Where we need your help

As a Logistics Coordinator you will own the day-to-day operational heartbeat of the logistics team, acting as the first point of escalation when web deliveries go wrong, managing our logistics inbox, overseeing inbound flows, and building our understanding of claims and lost in post data. You will work closely with our Logistics Manager and Senior Trade Partner Associate, freeing the team to focus on carrier strategy, commercial negotiations, and regulatory compliance, while you ensure nothing slips operationally. This is a hands-on role for someone who thrives on ownership, urgency, and keeping many plates spinning at once.

What You’ll Do

Web Delivery & Carrier Escalations:

• Act as the day-to-day escalation point for web shipment delivery issues — proactively chasing carriers when shipments are running late, at risk of failure, or require intervention.
• Liaise directly with carrier operations teams to resolve inflight issues, securing updates and remedial action on behalf of customers and the Customer Care team.
• Monitor delivery performance indicators and flag emerging patterns or carrier issues to the Logistics Manager.
• Develop clear processes for the Customer Care team to follow when escalating delivery queries, reducing response time and improving consistency.
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Logistics Inbox & Administration

• Own and manage the logistics inbox, triaging enquiries and ensuring timely, accurate responses.
• Review and approve carrier and supplier invoices, checking for accuracy against agreed rates and flagging discrepancies to the Logistics Manager.
• Develop and document processes to handle common query types, reducing reliance on ad hoc knowledge.
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Trade Partner Liaison

• Work closely with the Senior Trade Partner Associate to support the logistics aspects of wholesale orders where needed, including documentation and carrier coordination.
• Create manual commercial invoices for partners requiring them, ensuring accuracy and timely turnaround.
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Claims & Lost In Post Analysis

• Monitor and analyse lost in post and claims data across carriers, identifying trends, patterns, and anomalies.
• Maintain a structured claims tracker and produce regular summaries for the Logistics Manager and wider CX team.
• Support the identification of serial claimant activity and flag cases requiring further investigation.
• Work with carriers to progress and resolve outstanding claims efficiently.
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Inbound & Supplier Logistics

• Oversee inbound shipments from suppliers into the business, tracking progress and resolving delays or discrepancies.
• Liaise with suppliers and the fulfilment centre to ensure smooth receipt of stock.
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Product & Systems Administration

• Set up and maintain product records on the Order Management System, ensuring accurate HS codes, country of origin, and pricing data.
• Support carrier invoice processing and flag discrepancies to the Logistics Manager for review.
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What You’ll Bring

Connect & Empower

• Collaborates Proactively - you build trusted relationships across various functions, ensuring reports and updates are shared efficiently
• Communicates Effectively - you are a confident communicator, comfortable dealing with external partners including carriers and wholesale accounts.
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Drive & Deliver

• Workflow Management - you have a proactive, self-directed approach, you take ownership and don't wait to be told what to do next.
• Focuses on the Right Thing - you have a strong attention to detail particularly when it comes to order and customer data. You are analytical and are comfortable working with large data sets.
• Delivers Results - have proven demonstrable experience of managing operational workflows and exceeding KPIs.
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Grow & Adapt

• Challenges & Commits - you have a genuine curiosity for learning – whether that is new tools, techniques or processes
• Embraces Change - you are comfortable working in a fast-paced, high-growth environment where priorities can shift and pragmatism is valued
• Reflects & Learns - you are open to feedback and reflective about how to improve your own approach
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Master & Apply

• Solid working knowledge of shipping, carrier operations, and customs and documentation basics, you won't need to be taught the fundamentals.
• A data-curious mindset with the ability to spot patterns and present findings clearly.
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To be successful at Monica Vinader, it helps if you...

• Are hands-on, solutions-focused, and entrepreneurial
• Collaborate openly with humility, honesty, and humour
• Embrace learning, teaching, and personal growth
• Stay resilient, adaptable, and self-motivated in a creative environment
• Speak up when you don’t know - and act fast to figure it out
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Additional Requirements

Ability to document your authorisation to work in the United Kingdom.

Travel Requirements

Increased travel to our warehouse in Acton, London may be required - particularly in our peak periods.

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

Customer Obsessed

We put our customers at the centre of every decision and deliver thoughtful, personal experiences.

Caring

We act with respect and empathy for people, communities, and the planet.

Fast Paced

We move with focus and flexibility to make progress quickly and decisively.

Exceptional

We hold ourselves to high standards and are always learning, improving, and raising the bar.

Commercial

We make smart, data-led decisions that create long-term value for the business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge:

Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.

Monica Vinader as a global business makes the following inclusive culture pledge:

Our jewellery is for everyone and so is our community.

Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all.

• We commit to celebrating the diverse voices of our employees, partners, and the customers we serve