Full job description

Duties:

• Serve as a point of contact for customer queries, providing timely and professional support via phone and email Accurately process customer orders, ensuring compliance with stock levels, pricing, and delivery schedules
• Coordinate with production and warehouse teams to track order status and resolve any issues
• Raise and manage purchase orders for raw materials, components, and supplies
• Communicate with suppliers to confirm pricing, lead times, and delivery accuracy
• Monitor stock levels and alert relevant teams to potential shortages or delays
• Schedule collections and deliveries with logistics providers
• Prepare delivery documentation (packing lists, labels, shipping notes) as required
• Track shipments and ensure on-time deliveries to customers and distribution partners
• Create and maintain product records in ERP or inventory systems
• Input product specifications, pricing, and categorisation details accurately
• Support updates to product catalogs, BOMs (bills of materials), and system data as needed
• Provide day-to-day administrative support to the operations and supply chain teams
• Maintain organised digital and physical records for orders, shipments, and supplier communications
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