Hours: Monday-Friday, 8am-5pm
Location: HYBRID / in office 3 days per week
Rate of Pay: $25-30 DOE
The Supply Chain & Billing Supervisor II is responsible for overseeing the Supplies Team and ensuring the smooth, efficient, and cost-effective management of the supply chain. This role requires a balance of leadership, problem-solving, and operational expertise. The Supervisor will coach and develop team members, monitor and improve processes, maintain strong vendor relationships, and ensure accurate, timely processing and fulfillment of purchase orders.
As a working Supervisor, this role will provide backup support to the team when needed, including handling escalated customer inquiries, managing supply backorders, and processing inventory orders. Collaboration with Sales, Dispatch, Warehouse, Order Processing, Purchasing, Remote Support, Accounting, and Leadership teams is essential.

QUALIFICATIONS

• 2–4 years of supervisory experience, preferably leading a customer-facing team (customer service, order entry, retail, or call center)
• 2–4 years of experience with Windows OS, Outlook, and Excel; CRM or inventory management software preferred
• Prior bookkeeping, purchasing or supply chain experience strongly preferred
• Ability to work a consistent Monday–Friday 8–5 schedule with reliable attendance

• Supervise, mentor, and develop Supplies Team members through coaching, 1:1s, and team meetings
• Review and improve Supplies policies and procedures to enhance efficiency, accuracy, and cost savings
• Audit orders and communications to ensure compliance with standards and quality of service
• Oversee inventory management: monitoring stock, processing orders, and updating records, pricing, and product information
• Handle escalated customer concerns, providing timely and effective resolutions
• Maintain and strengthen vendor relationships; negotiate costs, track availability, and identify new potential vendors
• Reconcile vendor invoices against purchase orders, ensuring accuracy of pricing, freight, and tracking
• Provide professional, timely communication with internal teams, customers, and vendors
• Partner with Order Processing and Sales teams to resolve backorders, track fulfillment, and communicate ETAs
• Serve as a backup to Supplies team members, assisting with phone and email support when necessary