• Coordinate daily inbound operations with internal stakeholders and 3PL partners across AU/NZ
• Monitor inbound SLAs, KPIs and exceptions, ensuring issues are identified and actioned
• Track forecast vs actual volumes and align operational requirements with business needs
• Support daily fulfilment operations across 3PL providers, ensuring service, accuracy and dispatch targets are achieved
• Complete daily reconciliation between ERP and WMS/OMS systems and investigate discrepancies
• Coordinate wholesale customer requirements, including fulfilment and value-added services (VAS)
• Coordinate freight requirements for new store openings and store closures with transport providers
• Act as a key point of contact for freight and delivery escalations across the wider business
• Build strong relationships with internal stakeholders, 3PL providers and transport partners
• Identify and support continuous improvement initiatives across fulfilment, freight and outbound operations, with a focus on efficiency and cost
• Prepare reporting and provide operational insights to support business planning and decision-making
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About You

• Experience in supply chain, logistics, fulfilment or operations
• Experience working with 3PL providers and/or transport carriers
• Strong understanding of KPIs, SLAs, forecasting and operational reporting
• Strong analytical and problem-solving skills with excellent attention to detail
• Confident managing stakeholders and building relationships with internal and external partners
• A proactive approach to identifying issues and driving solutions
• Ability to manage competing priorities in a fast-paced, high-volume environment
• Experience working with ERP and WMS/OMS systems, preferably AP21
• Strong communication skills and the ability to work collaboratively across multiple teams