Key Responsibilities

✅ Acting as the primary operational contact for customers, suppliers and transport providers

✅ Coordinating inbound deliveries and outbound collections

✅ Booking carriers and monitoring transport performance

✅ Working closely with Warehouse Operations to prioritise inbound deliveries and urgent shipments

✅ Resolving delivery issues, shipment delays and stock discrepancies

✅ Maintaining accurate information across Warehouse Management Systems (WMS), ERP systems and customer portals

✅ Producing operational reports and monitoring service level performance

✅ Supporting the implementation of new customers and supply chain processes

✅ Identifying opportunities to improve operational efficiency and customer experience

You'll work in a fast-paced logistics environment where organisation, communication and attention to detail are essential.

What We Offer

• Competitive salary (dependent on experience)
• Up to 10% annual bonus
• Discounts across a variety of retailers
• 24/7 Mental Health Hotline
• Six fully funded counselling sessions each year
• 24/7 access to trained nurses by telephone
• Private Healthcare after three years' service
• Company pension
• Ongoing training and development
• Clear progression opportunities across Operations, Supply Chain and Client Services
• Immediate start available

What We’re Looking For

✔ Previous experience within supply chain, transport coordination, logistics or warehouse administration

✔ Strong understanding of inbound and outbound logistics processes

✔ Excellent organisational skills with the ability to manage multiple priorities

✔ Strong communication skills and confidence working with customers, suppliers and operational teams

✔ Experience using Warehouse Management Systems (WMS), ERP systems and Microsoft Office, particularly Excel and Outlook

✔ Excellent attention to detail and commitment to maintaining accurate operational data

✔ A proactive, solutions-focused mindset with strong problem-solving ability

It would be great if you already have:

✔ Experience within third-party logistics (3PL)

✔ Knowledge of transport planning or freight forwarding

✔ Experience working with customer compliance requirements or retailer routing guides

✔ Experience within ecommerce or retail fulfilment

✔ Knowledge of Lean, Continuous Improvement or process optimisation