What you'll do:

Order Flow

• Manage order processing across WooCommerce
• Support invoicing and reconciliation in Xero
• Coordinate shipping and dispatch via Starshippit

Customer Service

• Manage support tickets, emails, and phone enquiries
• Own issue resolution and follow-through to close-out
• Process new customer approvals — licence checks, information verification, and testing
• Run weekly delivery audits
• Run payment audits and monitor credit terms
• Check in regularly with small accounts to maintain relationships

Administration

• Provide general administrative support across both businesses
• Assist with day-to-day business operations as needed

What you'll bring:

• 1–3 years' experience in operations, customer service, administration, or a similar coordination role
• Comfortable learning new systems — no prior WooCommerce/Xero/Starshippit experience required, full training provided
• Strong attention to detail, especially with audits, approvals, and compliance checks
• Confident communicator across phone, email, and ticketing systems
• Organised self-starter who can juggle multiple priorities across two businesses

Why join us:

• Join two startups at an early stage — real opportunity to grow with the business and shape how things are done
• A genuine chance to learn all aspects of startup and business management, not just one narrow function
• Varied role across two industries — FMCG (KNOX Hydrate) and wholesale distribution
• Full training on all systems and processes
• Direct exposure to both operations and commercial leadership
• Leichhardt-based team, on-site collaboration

Leichhardt, NSW (on-site) | Full-time | $65k–$75k base + super