• Coordinate end-to-end logistics operations, ensuring timely and cost-effective movement of goods across UK and international markets.
• Manage inbound and outbound shipments, including imports, exports, customs clearance, and third-party logistics (3PL) providers.
• Monitor shipment performance, delivery schedules, inventory movements, and key logistics KPIs including OTIF, dispatch performance, and delivery success rates.
• Liaise with carriers, freight forwarders, warehouses, suppliers, and internal stakeholders to ensure smooth operations and resolve issues proactively.
• Obtain freight quotations, manage shipping costs, review supplier invoices, and maintain strong logistics partner relationships.
• Prepare and review shipping and export documentation, including invoices, packing lists, bills of lading, and customs paperwork.
• Maintain accurate inventory records, shipment logs, and logistics reporting.
• Investigate and resolve shipment discrepancies, delays, shortages, damages, and customer delivery queries.
• Support ad-hoc transport requirements, urgent stock transfers, inventory rebalancing, and exception management.
• Ensure compliance with international trade regulations, customs requirements, Incoterms, and company policies.
• Drive continuous improvement initiatives to enhance service levels, improve efficiency, and reduce costs.
• Provide regular performance reporting and operational updates to management.

Requirements and Experience

• Minimum 2 years' experience in logistics, supply chain, operations, or import/export coordination.
• Proven experience managing international shipments, multi-carrier networks, and 3PL providers in a fast-paced environment.
• Strong understanding of import/export processes, customs regulations, and international trade across UK, EU, US, and APAC markets.
• Experience working in both B2B and B2C logistics environments.
• Highly organised with excellent attention to detail and the ability to manage multiple priorities.
• Strong analytical, problem-solving, and communication skills.
• Proficient in Microsoft Excel.
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