Full job description

Join Accent Group one of Australia and New Zealand’s largest retail groups. With 850+ stores, 34 iconic brands and 30+ online platforms, we’re home to some of the world’s most recognised names, including HOKA, Skechers, Dr. Martens, Platypus, Hype DC, Stylerunner, Nude Lucy, Lacoste, Sports Direct and Vans. We’re driven by innovation, passionate about our people and committed to creating exceptional experiences for our customers and teams. Here individuality is celebrated, performance is rewarded and you’ll be empowered to make your mark!

About The Role

We’re looking for a Supply Chain Coordinator to join our team at Accent Group and play a key role in supporting the day-to-day flow of product across our supply chain. From inbound and fulfilment through to freight and store deliveries, you’ll help ensure our operations run efficiently, KPIs are achieved and our 3PL and transport partners are performing at their best.

Working closely with internal teams, 3PL providers and external carriers across Australia and New Zealand, you’ll be responsible for coordinating operations, managing exceptions and identifying opportunities to improve processes, service and cost.

Key Responsibilities

Coordinate daily inbound operations with internal stakeholders and 3PL partners across AU/NZ
Monitor inbound SLAs, KPIs and exceptions, ensuring issues are identified and actioned
Track forecast vs actual volumes and align operational requirements with business needs
Support daily fulfilment operations across 3PL providers, ensuring service, accuracy and dispatch targets are achieved
Complete daily reconciliation between ERP and WMS/OMS systems and investigate discrepancies
Coordinate wholesale customer requirements, including fulfilment and value-added services (VAS)
Coordinate freight requirements for new store openings and store closures with transport providers
Act as a key point of contact for freight and delivery escalations across the wider business
Build strong relationships with internal stakeholders, 3PL providers and transport partners
Identify and support continuous improvement initiatives across fulfilment, freight and outbound operations, with a focus on efficiency and cost
Prepare reporting and provide operational insights to support business planning and decision-making

About You

Experience in supply chain, logistics, fulfilment or operations
Experience working with 3PL providers and/or transport carriers
Strong understanding of KPIs, SLAs, forecasting and operational reporting
Strong analytical and problem-solving skills with excellent attention to detail
Confident managing stakeholders and building relationships with internal and external partners
A proactive approach to identifying issues and driving solutions
Ability to manage competing priorities in a fast-paced, high-volume environment
Experience working with ERP and WMS/OMS systems, preferably AP21
Strong communication skills and the ability to work collaboratively across multiple teams

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Responsibilities

Full job description

About The Role

Key Responsibilities

Coordinate daily inbound operations with internal stakeholders and 3PL partners across AU/NZ
Monitor inbound SLAs, KPIs and exceptions, ensuring issues are identified and actioned
Track forecast vs actual volumes and align operational requirements with business needs
Support daily fulfilment operations across 3PL providers, ensuring service, accuracy and dispatch targets are achieved
Complete daily reconciliation between ERP and WMS/OMS systems and investigate discrepancies
Coordinate wholesale customer requirements, including fulfilment and value-added services (VAS)
Coordinate freight requirements for new store openings and store closures with transport providers
Act as a key point of contact for freight and delivery escalations across the wider business
Build strong relationships with internal stakeholders, 3PL providers and transport partners
Identify and support continuous improvement initiatives across fulfilment, freight and outbound operations, with a focus on efficiency and cost
Prepare reporting and provide operational insights to support business planning and decision-making

About You

Experience in supply chain, logistics, fulfilment or operations
Experience working with 3PL providers and/or transport carriers
Strong understanding of KPIs, SLAs, forecasting and operational reporting
Strong analytical and problem-solving skills with excellent attention to detail
Confident managing stakeholders and building relationships with internal and external partners
A proactive approach to identifying issues and driving solutions
Ability to manage competing priorities in a fast-paced, high-volume environment
Experience working with ERP and WMS/OMS systems, preferably AP21
Strong communication skills and the ability to work collaboratively across multiple teams