• Coordinate daily inbound operations with internal stakeholders and 3PL partners across AU/NZ
• Monitor inbound SLAs, KPIs and exceptions, ensuring issues are identified and actioned
• Track forecast vs actual volumes and align operational requirements with business needs
• Support daily fulfilment operations across 3PL providers, ensuring service, accuracy and dispatch targets are achieved
• Complete daily reconciliation between ERP and WMS/OMS systems and investigate discrepancies
• Coordinate wholesale customer requirements, including fulfilment and value-added services (VAS)
• Coordinate freight requirements for new store openings and store closures with transport providers
• Act as a key point of contact for freight and delivery escalations across the wider business
• Build strong relationships with internal stakeholders, 3PL providers and transport partners
• Identify and support continuous improvement initiatives across fulfilment, freight and outbound operations, with a focus on efficiency and cost
• Prepare reporting and provide operational insights to support business planning and decision-making

About You

• Experience in supply chain, logistics, fulfilment or operations
• Experience working with 3PL providers and/or transport carriers
• Strong understanding of KPIs, SLAs, forecasting and operational reporting
• Strong analytical and problem-solving skills with excellent attention to detail
• Confident managing stakeholders and building relationships with internal and external partners
• A proactive approach to identifying issues and driving solutions
• Ability to manage competing priorities in a fast-paced, high-volume environment
• Experience working with ERP and WMS/OMS systems, preferably AP21
• Strong communication skills and the ability to work collaboratively across multiple teams

At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves. The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.

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