Supply Chain Customer Service Specialist at World Class Industries

Des Moines, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Entry, Order Tracking, Fulfillment, ERP Systems, Customer Portals, Supply Chain, Sales Collaboration, Operations Collaboration, Communication, Responsiveness, Follow-through, Performance Metrics, On-Time Delivery, Order Accuracy, Customer Satisfaction

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Description WCI is committed to building a championship culture centered around caring, learning, and results that provides the benefits of a small family-owned company where each WCI’er is appreciated, able to make a difference, and work as a team. We are looking for new talent to join our Supply Chain team! We are looking for individuals who align with our core values: Agile Genuine Team Driven We offer: Individual medical coverage to our team members at no cost! Family plans are also available with a portion paid by team members Annual profit-sharing bonus Paid time off and paid holidays 401K with company match and safe harbor contributions Work environment focused on high quality and safety standards What you’ll be doing: Serving as a main point of contact for OEM customers, providing timely updates, resolving issues, and ensuring a high-quality customer experience Managing order entry, tracking, and fulfillment with accuracy using ERP systems and customer portals Collaborating with Supply Chain, Sales, and Operations teams to support product availability, lead times, and smooth order flow Building strong customer relationships through proactive communication, responsiveness, and reliable follow-through Monitoring key performance metrics such as on-time delivery, order accuracy, and customer satisfaction Contributing to continuous improvement by following best practices and identifying opportunities to enhance processes and efficiency Performing other duties as assigned WCI has grown from $50M in annual sales to more than $375M in the last 10 years. During the same period, we have added 5 new locations bringing the total up to 9, including 1 located internationally. That growth has provided an opportunity to further expand our vision with our customers and increase our capacities. Requirements What we are looking for: High school diploma (required) 4-year degree in Supply Chain, Logistics, Business Administration/Management or other relevant field (preferred) In lieu of 4-year degree, 2-year degree in a relevant field with equivalent work experience (required) 2+ years Microsoft Office – Word, Excel, Outlook (required) 1+ years Supply Chain Experience (preferred) 1+ years MRP experience (preferred)

Responsibilities

The specialist will serve as the main point of contact for OEM customers, providing updates, resolving issues, and ensuring a high-quality customer experience while managing order entry, tracking, and fulfillment using ERP systems. This role involves collaborating with internal teams to support product availability and lead times, and building strong customer relationships through proactive communication.