Our Values: 

• Human First: We lead with inclusivity, transparency, and empathy. 
• Nothing is Impossible: We experiment, learn, and keep moving forward. 
• United by Our Will to Win: We stay aligned, work collaboratively, and push toward shared goals. 
• Part of Something Bigger: We’re committed to uplifting the communities we’re connected to locally and globally 

IN A NUTSHELL, YOU WILL BE RESPONSIBLE FOR...

SUPPORTING THE EMEA OPERATIONS TEAM 

• Owning the day-to-day order management, ensuring that designated deadlines and service levels are met
• Inputting orders and posting deliveries on SAP, maintaining a PO tracker and highlighting any delivery or credit issues
• Inbounding containers on SAP and solving variances
• Performing weekly order reconciliations to check for discrepancies
• Supporting the team with month end processes and projects
• Maintain and update DACH SOPs
• Manage stock at risk (with low BBD), flag to Sales team and monitor actions taken to clear the stock

CUSTOMER SERVICE AND DELIVERY 

• Being the first point of contact for customer and warehouse queries
• Supporting the US based customer service team and monitoring customer complaints
• Seek opportunities to improve service and deliver more cost-effective ways of working

SERVICE LEVEL TARGETS

• Tracking of inbound shipments, main metrics and service level KPIs
• Contributing to the improvement in Supply planning and streamlining processes

SUPPLY PLANNING 

• Foster strong relationships with the warehouse teams to promote collaboration
• Identify improvement opportunities related to inbounds and outbounds
• Work with the sales and forecasting team to align on accurate forecast and ensure stock holding that balances forecast with capacity constraints
• Evaluate potential supply risks and proactively communicate SKU availability issues to internal and external stakeholders

PREFERRED KNOWLEDGE, SKILLS & EXPERIENCE:

• 2 years experience in Supply Chain
• German and English languages required
• Excellent oral and written communication skills and strong interpersonal skills to work effectively and cross-functionally
• Power user of MS 365 Suite - Knowledge of PowerBI/SAP nice to have
• Strong numerical and analytical skills
• Self-motivated, positive and flexible attitude
• Ability to solve problems efficiently using own initiative