Supply Chain Functional Consultant (OTC) - D365 at WD-40 COMPANY

Central Milton Keynes, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

0.0

Posted On

06 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supply Chain Management, Order To Cash, ERP Implementation, Microsoft Dynamics 365, Business Process Mapping, Process Standardization, Fit-Gap Analysis, Requirements Gathering, Testing, Training Development, Change Management, Issue Resolution, Functional Testing, Process Governance, Continuous Improvement

Industry

Wholesale Chemical and Allied Products

Description

Overview We're looking for a dynamic individual to support the design and implementation of our Order to Cash function within D365 for Europe and some Asia countries. In this pivotal role, you'll co-lead fit-gap analysis workshops with an Implementation Specialist, translate business needs into smart ERP documentation and solutions, and lead process standardization and optimization across the organization. If you thrive on collaboration, have deep process expertise, and are ready to shape best practices as a member of our global D365 Implemenation team, this is your opportunity to make a lasting impact. This role offers the flexibility of working a hybrid schedule between your home and our office in Milton Keynes, UK (minimum 2 days in office per week). This role requires UK work authorization. Visa sponsorship is not available. Responsibilities Process Development - Serve as subject matter expert for the Order-to-Cash function to design and implement ERP processes in D365 - Collaborate with the Implementation Specialist to maximize out-of-the-box functionality and minimize customizations -Co-lead requirements gathering and fit-gap workshops, map current processes, and design future-state processes aligned with our Global Template and best practices - Develop functional specifications and participate in solution design sessions to ensure cohesive ERP architecture - Support configuration and development reviews to confirm alignment with approved "To-Be" processes - Maintain deep, current knowledge of D365 features to contribute fresh ideas and insights to the team Issue Resolution - Assist the Application Support Team with complex issues during implementation and post-go-live - Drive resolution of cross-functional process challenges and collaborate on solutions with the Implementation Specialist Testing - Create test scripts and scenarios, lead functional testing, and review results to identify errors and optimization opportunities Training - Develop training materials and lead sessions for key processes - Promote change management and user adoption for D365 rollout Monitoring - Maintain process governance, including SOPs and change requests - Support post-go-live activities: monitor performance, troubleshoot issues, and drive continuous improvement Qualifications Experience in business process mapping and design Hands-on functional/operational experience with Microsoft Dynamics 365 Order-to-Cash (OTC) with area such as Sales Order Processing, Trade Agreements, Rebates, Fulfillment, RMA, EDI, etc. Experience with ERP implementation as a business analyst or subject matter expert, ideal but not required Working experience supporting or championing process changes improvement

Responsibilities

The role involves supporting the design and implementation of the Order to Cash function within D365, co-leading workshops, and optimizing processes across the organization. The consultant will also assist with issue resolution, testing, training, and monitoring post-go-live activities.