Supply Chain Manager at ACKO

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

0.0

Posted On

07 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supply Chain Management, Spare Parts Procurement, Stakeholder Management, Negotiation, Analytical Thinking, Problem Solving, Microsoft Excel, MS Office, Workshop Onboarding, Claims Coordination, Network Performance Optimization, Automotive Repair Processes, Motor Insurance Claims, Vendor Management, SLA Management, Communication

Industry

technology;Information and Internet

Description

ABOUT JOB We are seeking a strategic, analytical, and detail-oriented Supply Chain Manager to oversee and optimize end-to-end supply chain operations, including workshop onboarding, spare parts procurement, claims coordination, and network performance. The role focuses on improving operational efficiency, reducing claim turnaround time (TAT), strengthening workshop relationships, optimizing procurement costs, and delivering an exceptional customer experience. SKILLS & QUALIFICATION * Diploma/ Bachelor's degree in Auto/Mech Engineering * 4–6 years of experience in insurance, motor claims, supply chain. * Strong communication, negotiation, and stakeholder management skills. * Good understanding of automotive repair processes, spare parts procurement, and motor insurance claims. * Proficiency in Microsoft Excel and MS Office. * Strong analytical and problem-solving abilities. * Ability to manage multiple priorities and work effectively under pressure. * Willingness to travel for workshop visits and operational reviews. RESPONSIBILITIES * Identify, onboard, and activate new workshops in line with business requirements. Build and maintain strong relationships with network and preferred workshops. * Conduct regular workshop visits to review operational performance, address concerns, and ensure adherence to company policies. Evaluate workshop performance based on quality, turnaround time (TAT), customer satisfaction, and compliance. * Convert high-performing network workshops into preferred workshops * Coordinate with Claims, Surveyors, and Workshops to minimize claim processing delays. * Resolve operational escalations related to claims, Cashless approval issues, Delays in survey reports, Repair delays * Ensure claims are processed within defined service level agreements (SLAs). * Spare Parts Procurement & Supply Chain * Monitor the spare parts procurement process to ensure timely availability of parts. * Support Garage Coordinators in sourcing critical and non-available parts. * Coordinate with OEMs, dealers, and vendors to minimize procurement lead time. * Ensure procurement follows approved cost and quality standards. * Track procurement turnaround time and identify opportunities for improvement. * Resolve issues related to wrong, damaged, delayed, or short-supplied parts.

Responsibilities

Oversee end-to-end supply chain operations, focusing on workshop onboarding, spare parts procurement, and claims coordination. The role aims to optimize operational efficiency, reduce claim turnaround times, and maintain strong relationships with the workshop network.