CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation.
At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness , Imagination , Exemplary and Excellence . With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

YOUR ROLE:

Serves as a lead to staff and provides the most specialized or complex support to areas of the supply chain or operations, which also includes working with supervisors to ensure staff are trained and overseeing operations for accuracy. Generally requires specialized knowledge of customers and carriers and providing the most complex internal or external customer service, quotes and tracking and tracking needs. Models and acts in accordance with our guiding principles and core values.

WHAT ARE YOU GOING TO DO?

Prioritizes and assigns work and provides work direction.
Works with supervisors and trainers to ensure staff are trained, provides assistance and feedback and completes appropriate forms or documents when required.
Assists with overseeing the processing of services and customer service commitments to reflect established company policies, procedures, and requirements.
Identifies and completes services or assists others that require specialized or expedited handing.
Addresses sensitive, escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs.
Tracks orders and shipments and assists with tracing as needed; usually sensitive, domestic and may involve international operations.
Runs, analyzes, and summarizes more complex operational reports and details; presents information to co-workers or supervisors are needed.
Prepares information required for quotes or address potential services; provides more complex quotes.
Communicates with internal and external customers, carriers and providers on a variety of issues, to include arranging service, invoice and billing, service delivery, problem resolution, and other operational needs; assists others on specialized to sensitive needs.
Ensures compliance with company policies and procedures and a safe and effective work environment; assists others with understanding operational items.
Develops critical relationships with internal and external customers, assists with account management such as maintaining customer profiles, details and service needs.
Performs other duties as assigned.