· Leads the department Associates by creating/sharing a common vision/direction and an understanding of the organization’s strategy.
· Communicates and works with managers and Associates of other areas in the course of managing and accomplishing operational objectives of the department and total unit.
· Supports and coordinates with managers of all levels to achieve the goals and objectives of the unit and other parts of the supply chain.
· Ensure the timeliness, quality and effectiveness of all processes performed within given area of responsibility.
· Directs the Team on activities and processes that enable our strategy of CustomerFirst Service ensuring that merchandise is delivered to customers accurately and on time, the first time.
· Plans and manages the programs and activities of the assigned department to ensure the complex/critical processes/procedures of this area are followed accurately and efficiently on a multi-shift basis to achieve department and unit business plans and priorities.
· Resolves problems in the assigned department to keep activities on track; refers to appropriate Associate(s) for resolution if assistance or specialized expertise is required; initiates crisis management methods if situation could cause business disruptions.
· Observes and reviews Associate performance, ensuring appropriate execution of procedures and practices, and that all departmental functions are effectively and efficiently performed.
· Leads the department by engaging and supporting Associates by providing direction, coaching and feedback, and recognition, while efficiently and effectively supporting customers.
· Promotes good communication throughout assigned department to achieve thorough understanding of processes and procedures.
· Communicates issues with Associates in other logistics units and the Home Office as they relate to assigned area.
· Builds and maintains good business relationships with external service providers and other industry contacts in the course of managing the assigned department.