WHO WE ARE:

At Veranova, we believe people are our most important asset, and we are dedicated to building the most talented workforce in our industry. Our commitment to uncompromising focus on quality, compliance, safety, and excellence in delivery shapes everything we do. We are not just looking for skills; we are seeking innovative individuals who have a mindset open to learning and growth, and a desire to make a difference.
Veranova is a global leader in the development and manufacturing of complex active pharmaceutical ingredients (APIs) for pharma and biotech customers. With deep technical expertise and impressive flexibility, we develop solutions and processes that support and accelerate innovation.
Join us on our mission to enable current and next-generation therapeutics to improve and save the lives of patients.

QUALIFICATIONS:

Essential

• Prior experience of sales, customer service, export logistics and ERP systems.
• Strong IT and administration skills.
• Excellent organisation skills

Desirable

• Effective communication skills
• Accurate with attention to detail
• Demonstratable teamworking skills

ROLE OVERVIEW:

An integral part of the Supply Chain function, the Supply Chain Operations Representative (known internally as Sales Operations Representative) providing excellent customer experience within a global manufacturing environment. Our key focus as a business is delivering excellence in science, to our people and patients.

CORE RESPONSIBILITIES:

• Work as part of a team to deliver excellent customer service and drive commercial business objectives.
• Receive and process customer orders in line with commercial terms and conditions.
• Manage and process import and export licences for API customer orders in line with Home Office regulations.
• To communicate with Home Office on status of licences.
• Communicate with customers to ensure they provide a valid and in date operating licence in order to allow fulfilment of orders.
• To track and coordinate product supply for orders in the immediate 3 months.
• Update the Sales Team on any alterations to the supply plan for customer orders due for delivery in the immediate 3-month.
• Communicate with customers on any delays to orders and providing revised delivery timelines.
• To receive and respond in a timely manner to customer queries, liaising with relevant stakeholders as required.
• To manage customer complaints in line with the company process from raising to resolution.
• Support the onboarding of new customers.
• Provide and process logistics solutions for lab sample shipments.
• Attend customer business review meetings where required.
• Work with our logistics partners to advise on orders due to dispatch in the coming month.
• Execute the shipping of orders and production of required shipping paperwork and labels, sharing these with relevant stakeholders to facilitate prebooking of transport in-line with agreed incoterms.
• Obtain proof of deliveries for all orders dispatched.
• Investigate non-standard transportation requests with logistics partners and all service solutions, presenting costings to the Sales Operations Lead for approval prior to submission to customer.
• To ensure filing is kept up to date.
• Liaise with Finance on possible debtors.
• Provide comprehensive cover during team absence.
• Drive continuous improvement within the department.