CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?
Hourly pay range: $23.42 - $29.28
Shift Schedule: 2nd (Evening) Shift, Mon - Fri, 4pm - 12:30am

YOUR ROLE

Serves as a lead to staff and provides the most specialized or complex support to areas of the supply chain or operations, specifically for our Pharmaceutical Healthcare operations, which also includes working with supervisors to ensure staff are trained and overseeing operations for accuracy. Generally requires specialized knowledge of customers and carriers and providing the most complex internal or external customer service, quotes and tracking and tracking needs. Models and acts in accordance with our guiding principles and core values.

WHAT ARE YOU GOING TO DO?

Prioritizes and assigns work and provides work direction.
Provides seamless communication between office customer service and warehosue operations
Ensures end-to-end coordinator of all activities related to pharma handling.
Lead team through neceassary processes to meet Good Distribution Practice (GDP) standards.
Works with supervisors and trainers to ensure staff are trained, provides assistance and feedback and completes appropriate forms or documents when required.
Assists with overseeing the processing of services and customer service commitments to reflect established company policies, procedures, and requirements.
Identifies and completes services or assists others that require specialized or expedited handing.
Addresses sensitive, escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs.
Tracks orders and shipments and assists with tracing as needed; usually sensitive, domestic and may involve international operations.
Runs, analyzes, and summarizes more complex operational reports and details; presents information to co-workers or supervisors are needed.
Prepares information required for quotes or address potential services; provides more complex quotes.
Communicates with internal and external customers, carriers and providers on a variety of issues, to include arranging service, invoice and billing, service delivery, problem resolution, and other operational needs; assists others on specialized to sensitive needs.
Ensures compliance with company policies and procedures and a safe and effective work environment; assists others with understanding operational items.
Develops critical relationships with internal and external customers, assists with account management such as maintaining customer profiles, details and service needs.
Performs other duties as assigned.