BASIC QUALIFICATIONS

• Bachelor’s degree in an accredited Engineering curriculum or equivalent experience.
• 10+ years of value chain experience in Product, Manufacturing, and/or Parts Distribution.
• 3+ years in Aftermarket Parts related experience related to Order to Delivery planning processes, execution processes, or project leadership roles.

WHAT YOU HAVE (CORE SKILLS)

• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Business Process Improvement: Knowledge of business process improvement best practices and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities.
• Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
• Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
• Interpersonal Relationships: Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner.
• Influencing Through Expertise : Knowledge of effective influencing tactics and strategies; ability to use these to deepen own expertise and impact or challenge decisions within and outside own organization.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
• Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

• Act as liaison with dealer CRC, Inventory, and Planning personnel to identify rebuild plans.
• Analyze rebuild plans and work order data to identify part availability constraints.
• Collaborate with PSORs, PSLD Customer Services, and other Caterpillar personnel to identify and develop solutions to meet CRC throughput targets.
• Provide dealers with visibility to CRC Component Coverage, identify dates and quantities dealers will receive parts.
• Restore and maintain material flow to support dealer engine PEX and customer fleet health.
• Provide regular project updates to the CRC Work Order Management Program Manager.