Job Description

KEY ACCOUNTABILITIES

The responsibilities of the Returns Specialist include but not limited to:

WORK EXPERIENCE ESSENTIAL:

• 2 to 3 years of experience in Supply Chain, Logistics, or a related role.
• Proficiency in Excel (Intermediate to Advanced level required).
• Experience in process improvement initiatives
• Experience working with ERP systems such as FOX, JDE, or Oracle.
• Stakeholder management

SKILLS ESSENTIAL:

• Strong organization and ability to prioritise tasks
• Persistent follow up skills
• Patience, resilience and tenacity to face the challenges of a fast-paced, fluid environment
• Excellent interpersonal and communication skills, both written and oral
• Strong computer literacy skills and skilled in Microsoft Excel, Microsoft Outlook

FORMAL QUALIFICATION:

• Bachelor’s degree in Logistics, Supply Chain Management or Business.

The role of the Supply Chain Returns specialist is to take responsibility for end-to-end hearing devices and accessories returns flow & physical returns process. This includes developing & preparing returns inventory management reports; monitoring returns Purchase Orders errors & collaboration with central team and suppliers to resolve returns issues. This role will take ownership of the return rate, credit note recovery & returns inventory accuracy. Taking a lead in scaling up centralised returns capabilities.