The SCS has an overall responsibility for interfacing with our customers and ensuring customer satisfaction and excellence of service by updating product orders in our systems and ensuring the smooth and accurate ordering and delivery of our final products to end users. The SCS will be supporting the demand planning and scheduling process by ensuring that all demand (whether forecasted or purchase-order-based) is consolidated and accurately loaded into INFOR ERP System. This role is a critical link between sales managers, customers and scheduling/supply chain team(s). You will work closely with the master scheduler, material planner and supply planner in support of the schedule to provide real-time details and report back to Sales Managers and Customers in order to ensure we meet customer expectations. You work cross-functionally with other departments to ensure planned orders can be executed as designed in order to meet customer demands. You will incorporate Lean/Continuous Improvement techniques and philosophies within Supply Chain and the greater organization.

QUALIFICATIONS & EXPERIENCE:

• Minimum of 4 year degree in communications, marketing, business or related field
• Preferred 2+ years of experience in related field including customer service, planning, purchasing or materials management
• Experience and understanding of how ERP systems work; INFOR experience is helpful
• Proficient in MS Office suite; minimum of intermediate skill in Microsoft Excel.
• Customer and solution oriented mindset
• Proactive and assertive behavior that influences agendas
• Strong administrative skills (organized, multi-tasker, fast, independent)
• Problem solving and cross-functional teamwork skills (team oriented)
• Able to build effective relationships at all levels of the organization and cross functionally
• Excellent verbal and written communication skills
• Self-motivated, high work ethic and drive
• Results and detail oriented

• Work as critical link between sales managers and master scheduler to ensure firm and forecasted demand data is available to create an accurate schedule, and that real-time schedule dates are relayed back to sales team and customer
• Ensure data maintenance of loaded sales orders, purchase orders and forecasts are properly updated, vetted and accurate in INFOR ERP for a rolling 60 days
• Assist in documenting KPI’s that drive smart scheduling and business decisions, such as on time delivery and fill rate, days on hand, customer order accuracy, etc.
• Respond / Communicate to customers and answer queries in a timely and accurate manner to ensure high customer satisfaction
• Acknowledge and resolve customer complaints and own the customer credit process
• Learn our manufacturing process and products in order to answer customer inquiries
• Process orders, forms, applications, requests, order entry, forecast maintenance and general data maintenance in INFOR ERP
• Keep records of customer interactions, transactions, comments, and complaints
• Coordinate bottle decoration activities with customers i.e. design appointment, deliveries, new opportunities, etc.
• Support forecasting of customer demand where applicable; support S&OP process with release orders, forecasts and other pertinent customer data
• Process risk reports for month end performance, manage internal pricing and exceptions as required
• Additional Duties as assigned or required