Location
Portland, ME
Category
Operations
As a Supply Chain Supervisor, you will lead a dedicated team focused on receiving and daily stock replenishment. You will drive change by improving processes, tools, and technologies to achieve better outcomes and support IDEXX’s continued growth. The ideal candidate operates with a strategic, global and an innovative mindset.
Exceeding customer expectations is one of our guiding principles at IDEXX. Our credibility as a company relies on our ability to deliver quality products to our customers on time and with no disruption to their business. IDEXX’s Worldwide Operations Team works to meet this challenge each day with a global network of distribution hubs and a focus on efficiency, regulatory compliance, and continuous improvement.

REQUIRED SKILLS AND ABILITIES:

• Supervisory skills and ability, typically 2-3+ years
• Ability to organize, prioritize and direct work activities.
• Experience with the operations, products and services in the area supervised.
• Customer service skills, with experience working with customers (internal and/or external) and maintaining good customer relationships.
• Reasoning and analytical skills to resolve issues.
• Project management skills and abilities.
• Communication skills, both verbal and written.
• Personal computer skills, including Microsoft Office.

• Supervises day-to-day activities in a business unit/group/area/function/program.
• Supervises staff, assigns work, monitors activities and evaluates performance. Administers employment actions, provides coaching and guidance to staff and promotes staff training and development. Provides input to department policies and procedures.
• Leads work activities of the business unit/group/area/function/program; plans and organizes work, provides for adequate staffing and resources, and maintains work on schedule so that ongoing internal and/or external customer satisfaction is maintained. Builds customer relationships and manages escalated/critical issues.
• Communicates with other related departments to coordinate work and resolve issues as needed. Provides internal/external customer feedback and leads/participates in teams/projects related to business unit/group/area/function/program.
• Leads/contributes to process/other improvements based on evaluation of existing procedures and business needs. Utilizes data, metrics and system tools to ensure efficiency and to maximize customer experience. Identifies problems, obstacles and opportunities and proactively takes action to address issues. Strives for continuous improvement.
• Contributes to maintenance of department technology and systems resources. Coordinates with other departments and vendors as needed to resolve issues, and maintain ongoing functionality.
• Prepares reports and other information summarizing work activities. Prepares various analyses as needed to highlight issues and resolve questions.
• Maintains knowledge of Company products and services within business unit/group/area/function/program, as well as changes and developments in the industry affecting work activities. May participate in outside industry groups and forums related to business activities.