Supply Operations Specialist at Delivery Hero

Almaty, , Kazakhstan -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations management, Strategic planning, Recruitment, Training, Onboarding, Data analysis, Reporting, Financial management, Regulatory compliance, Safety protocols, Process improvement, Communication, Analytical skills, Project management, Leadership

Industry

technology;Information and Internet

Description

Company Description Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description YOUR MISSION The Glover Specialist will be responsible for leading and supervising Glovers as they conduct day-to-day operations, managing the Couriers, helping and creating organizational and program budgets in collaboration with Management, and ensuring organizational effectiveness by providing leadership for the organization's financial and operations functions. THE JOURNEY Oversee and guide strategic, operational, and administrative programs. Develop and implement goals, strategic plans, and policies. Manage recruitment, training, and onboarding of Couriers. Ensure support, documentation, and readiness for brand delivery. Optimize acquisition, retention, and operational strategies for Couriers. Evaluate and improve processes for organizational efficiency. Maintain a data-sensitive approach for accurate database and reporting systems. Implement and analyze internal reporting procedures. Facilitate communication with Operations Manager on support processes. Aim for high service levels and courier satisfaction. Advise on financial well-being and monitor regulatory compliance. Manage insurance policies and ensure safety protocols. Identify new Courier sources and analyze operational metrics for city growth. Develop frameworks for regional expansion. Analyze daily and weekly operation metrics with a macro view of the long-term success of the city. Optimize delivery times and Courier earnings. Qualifications Diploma or Bachelor’s degree in Engineering, Economics, or a related field Computer literacy, with familiarity with MS programs or ERP systems At least 2 years in high-demand roles such as operations, consulting, or investment banking, with on-demand delivery experience being advantageous Effective written and verbal communication skills in English, Russian, and Kazakh Analytical skills and the ability to be persuasive using details and facts Results-oriented, autonomous, and efficient with a collaborative work style, open to direction, and a commitment to achieving goals Persuasive with details and facts Ability to look at situations from several points of view Excellent communication skills are a plus to be capable of talking with different types of people Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable. We Believe Driven Talent Deserves 🍔 Monthly Glovo credits to satisfy your cravings! 🏖️ Extra time off, the freedom to work from home one day a week, and the opportunity to work from anywhere for up to three weeks a year! 👪 Enhanced parental leave. 🧠 Online therapy and wellbeing benefits to ensure your mental well-being. Additional Information Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Responsibilities

The Supply Operations Specialist will lead and supervise couriers while managing day-to-day operations and organizational budgets. They are responsible for developing strategic plans, optimizing courier acquisition and retention, and ensuring overall operational efficiency.