Supply Team Lead (Sales & Customer Success) at Treatwell

Vilnius, Vilnius County, Lithuania -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Sales, Customer Success, Marketplace Growth, Partner Acquisition, Pipeline Generation, Data-Driven Insights, Negotiations, Partner Retention, Churn Reduction, Coaching, Hiring, KPI Management, Process Improvement, Consultative Selling, Organizational Skills

Industry

Software Development

Description

Help us scale and strengthen Treatwell’s supply marketplace in Lithuania. Reporting directly to the Country Manager, your mission is to build, mentor and drive a high-performing Commercial Supply team - Sales and Customer Success that fuels sustainable marketplace growth. You will lead the function responsible for both acquiring new salon partners and strengthening relationships with existing ones. This role is not just about hitting numbers - it’s about developing people, improving processes and ensuring long-term partner value. Working closely with Country Manager, Marketing and the wider commercial team, you will align acquisition and retention strategies to maximise partner lifetime value and marketplace performance. You will be responsible for: Driving Partner Acquisition Leading and mentoring a team responsible for acquiring new salon partners across Lithuania Ensuring strong pipeline generation, market coverage and consistent conversion Identifying supply gaps in priority cities and segments Optimising acquisition strategies using data-driven insights Supporting complex negotiations and high-value partnerships Collaborating with training teams to ensure high-quality onboarding Strengthening Partner Retention & Quality Working closely with Account Management to reduce churn and improve engagement Identifying early churn signals and proactively addressing risks Supporting activation and long-term partner success post-signing Building a culture of value-based, consultative partner relationships Monitoring retention KPIs and implementing structured improvement plans Leading & Developing the Supply Team Professionally and disciplinarily managing the Supply team Running structured 1:1s focused on development, accountability and performance Coaching on consultative selling and value-driven conversations Hiring, onboarding and training new team members Creating clarity around targets, KPIs and expectations Fostering a high-performance, feedback-driven culture Owning Supply KPIs & Operational Excellence Taking full ownership of defined key Commercial Supply metrics Tracking performance weekly and identifying gaps early Driving continuous process improvements Aligning acquisition and retention levers for sustainable growth Presenting performance insights and action plans to the Country Manager About You Experience leading a B2B sales or marketplace commercial team Proven track record of delivering growth and retention KPIs Strong mentorship and coaching capabilities Data-driven mindset with structured thinking Comfortable balancing short-term targets with long-term sustainability Excellent communication and organisational skills Fluent in Lithuanian and English (Russian is a plus) Competitive, resilient and solution-oriented Hi, we’re Treatwell. Nice to meet you. We’re a team of 700 (and growing) passionate and brilliantly talented people across Europe. We’re the industry’s smartest salon management software, all connected to Europe’s leading bookings platform, working with over 40,000 salon partners across 13 countries, processing over 4 million bookings every month. And….breathe. But we’re not done yet. We’re on an exciting journey to digitally revolutionise the hair and beauty community. If this excites you, we might just have the role for you. We will treat you with: 40€ Monthly vouchers to be used in our Treatwell marketplace Learning and development team budgets to help your development A dynamic organisation with regular social events Remote within Spain A challenging job at one of the fastest-growing companies in Europe Enhanced parental pay & leave policy Equal Opportunities We welcome applicants from all backgrounds and are committed to making reasonable adjustments to the recruitment process as required, please add any adjustment requests to your application.

Responsibilities

The role involves building, mentoring, and driving a high-performing Commercial Supply team responsible for acquiring new salon partners and strengthening relationships with existing ones in Lithuania. Key duties include managing partner acquisition, reducing churn, monitoring retention KPIs, and leading team development through coaching and performance management.