Locala’s omnichannel advertising platform leverages granular insights and cutting-edge AI to help marketers efficiently plan, activate, and measure campaigns personalized to the local consumer.Our platform specializes in transforming complex mobility and consumer data into actionable audience insights, fueling advanced media strategies that consistently deliver smarter business outcomes.
Since our inception in 2012, Locala has proudly worked with leading brands across 40 countries.
With over 180 employees around the globe, Locala has offices in the United States, France, Belgium, the UK, Singapore, Malaysia, Italy, Canada and Dubai
Locala are looking for an Support Account Manager to strengthen our support team further - reporting to our VP Customer Success (based in Paris), you will join a growing team based in Singapore
As Support Account Manager, you will act as the primary point of contact for internal customer support requests, incidents, and queries related to the use of our internal DSP.

• Internal Support & Expertise: Serve as the go-to expert for our internal trading teams, offering advanced support for all aspects of campaign management on our DSP.
• Troubleshooting & Resolution: Diagnose and resolve complex technical and operational issues related to campaign setup, delivery, performance, and reporting.
• Performance Optimization: Proactively identify opportunities to improve campaign performance and suggest platform features or strategies to help our traders meet and exceed client KPIs.
• Process Improvement: Collaborate with product, engineering, and ad operations teams to identify and address system bugs, propose platform enhancements, and contribute to the development of training materials and best practices.
• Knowledge Management: Maintain a deep and up-to-date knowledge of our DSP’s capabilities, new features, and the broader ad tech landscape.
• Communication: Act as a critical link between the trading teams and the technical product teams, translating feedback and issues into actionable insights.
• Training & Onboarding: Assist in the training and onboarding of new traders, ensuring they are proficient in using our DSP effectively.
  You will collaborate with Customer Success and Engineering teams to ensure timely resolution within agreed service levels, while communicating effectively with our internal customers.
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