Support Admin - Global Helpdesk (Rotational Shift) at GUIDEWIRE SOFTWARE INC

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Expertise, Customer Service, Problem Solving, Desktop Support, Microsoft Windows, Apple OS X, Active Directory, Network Protocols, Google Workspace, Documentation Skills, Remote Deployment Tools, Communication Skills, Organizational Skills, Audio Visual Support, Training, Service Improvement

Industry

Insurance

Description

Summary Join Guidewire’s Business Technology (BizTech) team in Bengaluru, where we drive innovation and operational excellence to power Guidewire’s growth as a leading vertical SaaS company. Our team is dedicated to delivering resilient technology solutions, value-added services, and exceptional employee experiences, all while fostering a collaborative, agile, and data-driven culture. We are committed to supporting key corporate initiatives and enabling every team member to thrive in a dynamic, inclusive environment. As a Support Admin - Global Helpdesk, you will play a pivotal role in ensuring seamless technology experiences for our global workforce. We seek a proactive problem-solver with strong technical expertise and a passion for customer service. Your work will directly impact Guidewire’s mission to transform the insurance industry through technology, supporting our employees and contributing to our reputation as a trusted, innovative partner. Job Description What you’ll do Analyze, diagnose, and resolve hardware and software issues for end-users, recommending and implementing corrective solutions, including off-site repair for remote users. Prioritize, schedule, and update incidents and requests, escalating to appropriate IT teams as needed. Provide direct support for Windows and Mac OS X endpoints, ensuring compliance with IT standards. Deliver meeting support for Audio Visual, Audio, and Video Conferencing equipment and services. Initiate improvements to enhance service quality and efficiency, expanding knowledge base documentation and self-service resources. Train end users on various services and systems. Participate in weekly operational meetings and assigned IT projects. At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes. What you’ll bring Required Demonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation, productivity, and continuous improvement. 4+ years of hands-on desktop support experience with Microsoft Windows 10 & 11 and Apple OS X. Experience with Active Directory, Active Sync, Exchange, and Apple support. Understanding of network protocols, VPN, and Network Access Control troubleshooting. Experience supporting Google Workspace Suite, Zscaler, Zoom, Slack, Okta, and ServiceNow. Proven ability to support VIP/Executive Management. Strong documentation skills using MS Office/Google Docs, SharePoint, and Confluence. Knowledge of remote deployment tools such as SCCM, JAMF, Autopilot, and Intune. Excellent oral and written communication skills, strong organizational skills, and customer-facing soft skills. Willingness to work flexible hours and participate in on-call rotation. Physical ability to lift and install equipment in various office settings. Preferred Degree preferred or equivalent experience. Experience with virtual environments (VMWare, AWS Workspace). Prior experience in a global helpdesk or SaaS environment. About Guidewire Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position. We’re an extraordinary blend of hungry self-starters, intrepid explorers, brainy experts, and loyal allies. Combine all of this, and we make a glorious success story, loaded with down-to-earth, helpful, and passionate people, all on the journey of cloud innovation and best in class technology. Guidewire’s an adventure—and it’s yours for the taking. At Guidewire, we are utterly committed to customer success. We combine digital, core, analytics, and AI to deliver our platform as a cloud service to the P&C Insurance industry. And with the largest R&D team, services team, and partner ecosystem in the industry, we continually evolve and innovate to meet our customers’ needs. We put our values of Integrity, Rationality, and Collegiality first, harboring a culture of honesty and openness that our people never want to lose. And we each bring a little quirkiness—and a little genius—to the table. As the landscape of our industry continues to shift, we respond with flexibility and skill. We’re braving uncharted territory, pushing past the conventional with our products, partners, and people.

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Responsibilities

The Support Admin will analyze, diagnose, and resolve hardware and software issues for end-users while providing direct support for Windows and Mac OS X endpoints. They will also deliver meeting support for audio-visual equipment and initiate improvements to enhance service quality and efficiency.