Support Administration Coordinator at Hyve Group Ltd

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

0.0

Posted On

16 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CRM Administration, Sales Operations, Data Reporting, Stakeholder Coordination, Troubleshooting, Floorplan Management, Process Improvement, Administrative Support, Data Auditing, CRM Onboarding

Industry

Events Services

Description

Sponsor Administration & Reporting Support * Support the Global Sponsor Admin Manager with the day-to-day administration and coordination of sales operations across events. * Assist in maintaining accurate reporting, tracking documents, and sponsor data across internal systems. * Update and maintain exhibitor trackers, and manual reports. * Support sales report and floorplan audits to ensure data accuracy and consistency. * Coordinate reporting and data access requests from internal stakeholders. * Provide first-line troubleshooting and administrative support for CRM users. CRM & Systems Administration * Assist with CRM-related processes, including event setup, data uploads, and system updates. * Manage and respond to Freshservice/Freshdesk tickets related to sponsor operations and CRM queries. * Support onboarding and training for new CRM users and team members. * Help gather and document requirements for CRM enhancements and process improvements. * Support floorplan management and onsite CRM usage for sponsor and exhibitor tracking. * Assist with user access requests, onboarding, and D365 updates or change requests. Rebook & Exhibitor Coordination * Support the rebook process, including preparation of reports, tracking documents, and stakeholder communications. * Maintain accurate exhibitor and sponsor lists and ensure timely updates are shared with suppliers and internal teams. * Conduct regular audits of exhibitor data and provide summaries to relevant operational teams. * Assist with post-event rebooking coordination between Sales and Operations teams. Administrative & Team Support * Provide administrative assistance to the Global Sponsor Admin Manager across multiple projects and events. * Coordinate meetings, follow-ups, documentation, and internal communications where required. * Support process improvements and contribute to maintaining efficient operational workflows. * Assist with ad hoc operational, reporting, and event-related tasks as needed.

Responsibilities

The role provides administrative and reporting support for global sponsor operations and sales activities across events. It involves managing CRM systems, maintaining exhibitor trackers, and coordinating rebooking processes between sales and operations teams.