Our Support Team plays a critical role in the daily life of our customers. We provide assistance for all functional and technical questions and operate asynchronously only (emails): no live assistance (chat, phone) is provided.
As a Support Agent for the EMEA region, your mission will be to answer by email to all queries from our German customers, our brand-new market. You will also have the opportunity to answer queries in English as well as in French if you speak this language.
You will work in full autonomy, your work will be judged on measurable results and while we have guidelines for style of writing, there is no script whatsoever and each individual brings her.his own personal touch.

THE SKILL SET:

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• 3+ years of Support, preferably in B2B Saas environment. Tech Support experience or education would be a plus.

• You bring a client-centricity mindset to everything you do
• You are a problem solver and a great investigator
• You master an array of troubleshooting tools and concepts (API, connectors, log investigation).
• You have excellent overall writing skills in a number of different styles/tones, and impeccable spelling and grammar in German, English, and French…
• You are fluent in English, as most of our internal communication is done in English. (B2 level or equivalent)
• You have a passion for learning and an ability to take complex technical information and turn it into engaging, easy-to-understand instructions
• Enthusiasm about the idea of working in our Culture of Convexity

WHO WE ARE

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.

Please refer the Job description for details