Support Agent at exmox

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

0.0

Posted On

20 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Technical Problem-Solving, Zendesk, Issue Resolution, Workflow Management, English Proficiency, Mobile Gaming Support, Interpersonal Skills

Industry

Advertising Services

Description

Your Mission As a Support Agent at exmox, you will manage the daily flow of user inquiries, directly impacting how millions of people interact with our products. You will work at the intersection of technical problem-solving and user retention, providing timely support that allows our community to enjoy our offers without interruption. You will join a collaborative team of support agents based in the Manila area, working closely with our Germany-based internal support team to deliver top-tier service worldwide. What You’ll Own User Assistance: Handle a wide range of inquiries via helpdesk tools, resolving account-related, technical, and app-specific questions. Issue Resolution: Deep-dive into technical issues to find solutions that help users continue enjoying their gaming offers. Workflow Management: Manage complex support workflows, prioritizing tasks effectively to meet response time goals. Global Collaboration: Work alongside our remote team in the Philippines and internal teams to maintain a consistent and high-standard support experience. Proactive Feedback: Identify recurring bugs or user pain points and share insights with the team to help improve the product. What You Bring Experience: Previous experience in customer support or a professional background demonstrating strong interpersonal skills and situational awareness; Experience in mobile gaming and player support is a big plus. Language: Advanced proficiency in written and spoken English. Technical Interest: A genuine interest in technical support environments and the mobile gaming industry. Mindset: A proactive, solution-oriented approach with the ability to manage tasks independently. Tools: Familiarity with helpdesk software like Zendesk is a strong plus. If you’re nodding along while reading this, that’s a good sign. Apply with your CV in English, we’re excited to meet you! What You Can Expect Location: 100% Work from Home (must be based in Metro Manila). Shifts: Full-time (40h/week, Mon-Sun) on rotating shift roster. To maintain 24/7 support, night shifts are scheduled on a rotating basis across the team. Overtime hours may also be required based on business needs. Public Holidays: Working on public holidays may be required on an as-needed basis. Equipment: We’ve got you covered - all necessary work hardware will be provided. Paid Time Off: 15 days of PTO, with an increase of 1 additional day each year up to a maximum of 20 days. About us At exmox, we are building the next European tech challenger in the user acquisition space. We operate a scalable user acquisition platform that enables partners to grow efficiently and at scale. In a highly competitive global market, our ambition is clear: to build a category-leading company through strong execution, continuous improvement, and a relentless focus on performance. This is not a company built for comfort. We are building for growth, impact, and long-term success.

Responsibilities

Manage daily user inquiries and resolve technical or account-related issues via helpdesk tools. Collaborate with global teams to identify product bugs and improve the overall user experience.