Support Analyst at DCM Services

Bloomington, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

08 May, 26

Salary

0.0

Posted On

07 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Excel, SQL, Text Editors, Data Manipulation, Data Analysis, Troubleshooting, Communication, Organization, Detail-Oriented, Self-Driven, Fast Learner, Data Validation, Ticket Management, Compliance, Data Exchange

Industry

Financial Services

Description

Description Support Analyst – Full Time (Exempt) Location: Bloomington, MN (Onsite) Reports To: Business Analyst Director Who We Are DCM Services is a fast-growing, Twin Cities–based company that provides specialized accounts receivable solutions to clients nationwide. We combine advanced technology, data-driven strategies, and a commitment to compliance to help our clients manage complex portfolios with accuracy and integrity. Our team-focused culture, strong industry reputation, and ongoing innovation make DCM Services an exciting place to build a career with real advancement opportunities. About the Role We are seeking a detail-oriented Support Analyst to join our Business Analyst team. In this role, you will play a key part in ensuring accurate data exchange, supporting client service delivery, and maintaining data integrity across our operational processes. You’ll collaborate with internal teams, troubleshoot discrepancies, and contribute to efficient and reliable outcomes for both clients and colleagues. Requirements Key Responsibilities Create and analyze inventory reconciliations from client files; identify and resolve discrepancies with Business Analysts. Collaborate with Operations, Business Development, Accounting, Compliance, IT/EDI, Application Development, and PMO teams to resolve reconciliation issues. Review and route tickets within the internal ticketing system; ensure timely response and resolution. Monitor exception reports and perform corrective actions, including data corrections in FACS, account updates, and payment discrepancy posting. Provide operational support to the Business Analyst team (ticket management, report review, data validation). Maintain compliance with information security and privacy requirements. Perform additional duties as assigned. Skills & Qualifications Strong proficiency with Excel, SQL, and text editors (e.g., UltraEdit) for data manipulation and analysis. Ability to interpret, analyze, and troubleshoot data sets. Excellent written and verbal communication skills. Strong organizational skills with the ability to manage multiple tasks and deadlines. Self-driven, detail-oriented, and able to work independently with moderate supervision. Fast learner with the ability to acquire new technical skills quickly. Experience in financial or healthcare collections or accounting is a plus. Familiarity with DCM applications (FACS, Probate Finder) is preferred but not required. Education & Experience Associate’s or bachelor’s degree in Business, Accounting, or related field (preferred), OR equivalent experience. 1–2 years of experience in a Business Analyst, data analysis, or related support role. #DCMHP1

Responsibilities

The Support Analyst will be responsible for creating and analyzing inventory reconciliations from client files, identifying and resolving discrepancies in collaboration with Business Analysts. They will also review and route internal tickets, monitor exception reports, and perform necessary data corrections across operational systems.