Support Analyst - Fidessa trading system at Talan

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

140000.0

Posted On

01 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fidessa, Trading Support, Options Trading, SQL, UNIX, Communication, Incident Management, Regulatory Reporting, Network Troubleshooting, Scripting, ITIL, Agile, Client/Server Applications, Database Management, Exchange Connectivity, Order Routing

Industry

IT Services and IT Consulting

Description

Company Description With over 7,000 experts in 20 countries, Talan is a global consulting and technology group dedicated to accelerating our clients' transformation through technology, data, and innovation. We’re proud to be a Certified Great Place to Work and are on track to reach €1 billion in revenue by 2025. At Talan, our philosophy is simple yet powerful: Positive Innovation—leveraging technology to benefit people and society. Join us and be part of meaningful change! Job Description We are seeking a Fidessa Support Analyst with solid experience in listed options trading environments. This role involves daily interaction with traders and sales on the options desk, ensuring the reliability of front office systems and rapid issue resolution in a fast-paced environment. Role and responsibilities Provide L1/L2 production support for the Fidessa platform used in listed options trading. Monitor trade flows, order routing, drop copies, and exchange connectivity. Work closely with traders and sales to troubleshoot real-time issues. Coordinate with development and infrastructure teams during incidents, releases, and upgrades. Maintain documentation (runbooks, procedures, FAQs). Communicate clearly with stakeholders during incidents and planned outages. Ensure compliance with internal IT policies and regulatory requirements (e.g., CAT reporting). #LI-MNRK Qualifications Must-have: 3+ years' experience in a trading floor support role, ideally with listed options. Understanding of Fidessa OMS/EMS or similar and its application to options workflows. Familiarity with US options market structure, exchanges (CBOE, ISE, etc.), and routing logic. Solid SQL skills and comfort with UNIX/Linux environments. Strong communication and incident management skills. Nice-to-have: Experience with regulatory reporting (CAT, OATS). Knowledge of network and FIX protocol troubleshooting. Background in scripting (e.g., Python, Shell). ITIL certification or familiarity with ITSM tools (Jira, ServiceNow). Technical skills required: Competency in SQL and databases (Oracle, MicrosoftSqlServer, Sybase) Knowledge on Client/Server application Comfortable working on Windows/Unix environments Network experience Agile development methodologies and tools (Jira, Service Now, GIT) Company’s Benefits At Talan, we invest in our employees' well-being and empower them with benefits, including: 💵 The yearly salary range for this role is USD 90.000-140.000 💸401(k) retirement plan with company matching 🌴15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out) 📴8 paid holidays + 5 sick days + 2 personal days per year ❤️‍🩹Company health, dental, and vision insurance plans + FSA 🦺Voluntary STD and LTD 🚍 Commuter/transit benefits All your information will be kept confidential according to EEO guidelines.

Responsibilities

Provide L1/L2 production support for the Fidessa platform used in listed options trading. Monitor trade flows and troubleshoot real-time issues while coordinating with development and infrastructure teams during incidents.