JOB DESCRIPTION:

Qualifications and Profile:

• Education Bachelor or better – Computer Science or related field, couped with relevant industry certification, will be advange.
• This position requires a minimum of 4+ years of experience in supporting or developing application.

Main responsibilities:

• Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.
• Communication with end-users via phone, chat, email, and/or a support ticketing.
• Analyze and manage incidents/problems/requests coming from users.
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
• Readdressing the issue towards L3 application or infrastructure teams.
• Supervise and monitor daily and monthly jobs.
• Handle user request by working closely with project, infrastructure and production teams
• Process and issue daily, weekly and monthly reporting on data and tickets
• Able to work in shifting schedules (ASIA and EMEA), weekend and oncall

Requirements:

Mandatory:

• Possesses strong analytical, logical and problem solving skills

Technical background :

• Basic knowledge of application servers
• Basic knowledge of scripting / programming languages (PowerShell, C#, Java)
• Understand concepts of IT Production environment and deployment process/piplines.
• Experience administering DEVOps pipeline technologies (Jenkins, JIRA, Nexus, TFS)
• Ability to convey technical concemts to non-technical users.
• Strong perseverance, diligence towards attaining goals and effective time management
• Self-motivated, flexible and an excellent team player
• Understanding and respect of cultural diversity
• Ability to multi-task and work independently with minimal supervision

Nice to Have:

• Experience working in the financial industry or a similarly regulated environment.
• Certification in ITIL, Cybersecurity is a plus
• Programming or scripting skills for automation purpose is a plus

Other Professional Skills and Mind-set:

• Proactive style of working, organizational skills.
• Team player mindset.
• Understanding and respect of cultural diversity.

• Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.
• Communication with end-users via phone, chat, email, and/or a support ticketing.
• Analyze and manage incidents/problems/requests coming from users.
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
• Readdressing the issue towards L3 application or infrastructure teams.
• Supervise and monitor daily and monthly jobs.
• Handle user request by working closely with project, infrastructure and production teams
• Process and issue daily, weekly and monthly reporting on data and tickets
• Able to work in shifting schedules (ASIA and EMEA), weekend and oncal