Category

Finance / Payroll

Requisition number

203593E

Date posted

08/31/2026

Support Analyst, Revenue Services

Accounts Receivable Services

Burnaby, BC

The Revenue Services Support Analyst performs duties to provide departmental support for a variety of database systems and related processes within Revenue Services. Duties include providing first line business and system support for a variety of departmental users utilizing department-specific software, Billing systems, Clinical applications and Accounting systems. This position also requires comprehensive business, accounting and systems knowledge to investigate operational issues, identify solutions and take required corrective actions including processes. Identifies areas for improvement, collaborates on row charting, procedures or technical documents, and makes recommendations for increasing effectiveness of business processes. Performs end user acceptance testing on new databases, system enhancements and fixes. Provides training to users on how to use the system and prepares and/or maintains related instructional material.

What you’ll do

• Provide departmental support to a variety of internal users to Health Authority database systems, accounting systems and external interfaces to ensure correct processes are followed.
• Respond to user enquiries and information requests. Work with stakeholders to streamline and standardize processes, implement best practices, work with users to trouble-shoot system problems and test system solutions.
• Perform administrative functions such as formulating and updating departmental procedures, extracting, compiling and maintaining data for statistical reports on departmental activity, and liaising with other departments or Health Authorities on workflows and other matters. May also coordinate with external agencies on behalf of the department or Health Authority.
• Monitor schedules for computer jobs within Revenue Services to meet user department needs, produce
• reports according to established schedules as required. Recreate reports on request.
• Reconcile control totals between billing systems and general ledger accounts by reviewing data, identifying discrepancies and making adjustments, where applicable. 
• Monitor, identify and troubleshoot issues and patterns by producing and monitoring regular system
• reports, assessing and taking corrective action, and assist in resolving problems.
• Support performance metrics and reporting by compiling and maintaining data as assigned. Respond to ad hoc inquiries.
• Monitor and respond to error messages; identify and resolve known, routine system problems according to established procedures; review operating system logs, and resolve problems according to established procedures. Coordinate system purges and changes. Work with the technical business and system support teams as required.
• Investigate operational software and minor routine hardware problems for Revenue Services teams and Health Authority Clients and formulates operational solutions. Create an incident report to be assigned through the Help Desks or other user Support channels. Support Revenue Services by determining the need for corrective action, analyzing problems, suggesting solutions, and reassigning any issues to the appropriate Support channels that are unresolved, such as technical, database and restart issues.
• Provide input into the development of technical support procedures for areas such as hardware/software installation, testing and systems performance monitoring.
• Perform user acceptance testing for system enhancements, new functionality or system fixes as directed and report any issues as required.
• Provide assistance, training and orientation to internal users of department-specific software and prepare and/or maintain instructional material.
• Perform other related duties as assigned.
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