SUPPORT ANALYST, SUPPORT ENGINEER, 2ND LINE, OFFICE 365, ACTIVE DIRECTORY, HYBRID, COR7256

We’re looking for a 2nd line Support Analyst to join a pioneering organisation, working on a hybrid basis. This is a great opportunity for an experienced 2nd Line Engineer looking for a fresh challenge, or a 1st/2nd Line Engineer looking to take the next step in their career.

WHAT’S REQUIRED OF THE SUPPORT ENGINEER?

We’re looking for a bright, inquisitive, technically minded Support Analyst – you don’t need to know everything, but you need to be willing to use your initiative to solve the problem when you don’t know! Ideally, you might have experience including:

• 2nd line support experience
• Office 365 and Azure
• Active Directory, including Group Policy
• Basic networking experience
• Any experience with ITIL, VOIP or ServiceNow would really set your application apart!

The Support Engineer, will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 2nd line technical support to over 50 sites, troubleshooting desktop, server and network issues. This is a varied position and would suit a dynamic 2nd line Support Engineer, who enjoys getting stuck in!