VICTORIA POLICE DEPARTMENTSUPPORT ANALYST

Information Technology Solutions (2550) - Victoria, British Columbia
POSITION: Support Analyst
DEPARTMENT / DIVISION / SECTION: Police / Information Risk Management / Information Technology
Competition Number: P10-25
Date of Issue: September 4/2025
Closing Date: September 25/2025
Pay Group: $52.95/hr - CUPE Pay Grade 16
Number of Positions: 1
Duration: Regular Full-Time
Work Schedule: Monday through Friday, 35 hours per week
To Apply: All submissions shall be sent electronically by 4:30pm on the above closing date and should include all qualifications and experience relevant to the position.

KEY SKILLS AND ABILITIES:

Microsoft Windows Client and Server Operating Systems.
Microsoft Technologies (AD, Exchange, Office365, SharePoint, etc.).
Virtualization experience (Hyper-V, VMWare or other hypervisors).
Understanding of network fundamentals (TPCIP, Routing, VLAN, etc.).
Understanding of server hardware and RAID systems.
Exceptional analytical and troubleshooting skills.
Extreme attention to detail and accuracy.
Good listening skills, memory and focus.
Positive and professional attitude.
Excellent interpersonal and communication skills.
Ability to work well independently and as part of a team.
Prioritization and time management skills.
Excellent oral and written communication skills.
Ability to be creative, innovative, and demonstrate a commitment to quality.
Occasional off-hours work to meet IT system demands.

QUALIFICATIONS:

Formal Education, Training and Occupational Certification:
Diploma in Computer Science or Microcomputer Technology. (2 years)
Driver’s License required.
Required to obtain security and criminal record clearance.
Required to sign attestation of confidentiality.
Experience:
4 years of related experience or an equivalent combination of education and experience.

Deliver exceptional service to clients from initiation of support incident through to completion and communicating effectively with clients throughout the process.
Troubleshoot hardware, software/applications, and network problems to isolate the cause and bring problem to a resolution.
Liaise with clients to determine business requirements, then recommend and deliver solutions that exceed client expectations. Proactively identify areas of concern and provide recommendations.
Configure user accounts and perform general system administration to ensure access and security to appropriate network services and systems.
Assure that Best Practices, Standards IT policies and procedures are properly observed and maintained in a high-security environment.
Ensure the protection of Police business critical systems and information.
Support PRIME (Police Records Information Management Environment) and associated systems, liaising with Provincial and Federal service providers.
Accurately log and maintain service requests, asset records and documentation in accordance to policies and procedures.
Schedule and monitor work of consultants and vendors.
End user support for a network of 300+ users of varying levels of technical abilities.
Train end-users on systems and applications.
Ability to work on multiple jobs concurrently, prioritizing workload as well as discrete project work.
Perform related duties where qualified.