Previous experience of working within a software service delivery environment is desirable for this post. In addition, the following competencies are also desired: Experience in ITIL service Delivery and Service Support including Incident, Problem and Change management skills Experience in analysing data/incidents, gatheringrequirementsand implementing changes Experience in troubleshooting with end users and liaising with technical and non-technical stakeholders Experience in writing SQL queries to generate reports and support investigations This post is fixed term /secondment until 31/03/26 due to secondment cover. If you are interested in applying for the secondment position, you must obtain permission from your current line manager before applying for this post. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Please refer the Job description for details