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Support and Operation Technician N1 at NTT DATA
Bengaluru, karnataka, India -
Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Technical Support, Bilingual Communication, Troubleshooting, PC Architecture, Service Procedures, Customer Handling, Organizational Skills, Interpersonal Skills, Stress Management, Problem Solving, Service Now, Legacy Operating Systems, NTTD Applications, Learning New Technologies, Certification Knowledge, Microsoft Azure

Industry

IT Services and IT Consulting

Description
Provides first-level support in English and Spanish languages Excellent verbal and written communications in English and Spanish Working knowledge of all software currently shipped with NTTD client products and basic knowledge of legacy operating systems Working knowledge of PC architecture/technology Working knowledge of NTTD and customer supplied applications Thorough knowledge of Service Procedures Thorough knowledge and understanding of policies and procedures and the ability to determine course of action based on given guidelines Ability to analyse and solve technical problems by investigating potential solutions using troubleshooting skills Knowledge on Service Now is preferred Good organizational skills Good interpersonal skills Excellent telephone and customer handling skills Ability to handle stressful situations. Ability to deal professionally with irate customers Ability to learn new products and technologies Spanish language would be considered highly advantageous Bachelor's Degree in any stream Any certification like DELE, SIELE or ACTFL OPI CompTIA A+ Certification ITIL 4 Foundation Certification Microsoft Certified: Azure Fundamentals certification is preferred but not mandatory
Responsibilities
The Support and Operation Technician N1 provides first-level support in both English and Spanish. They are responsible for troubleshooting technical issues and assisting customers with NTTD client products.