Support Assistant

at  Employment

SKILLS REQUIRED

• Act as the single point of contact at the hub for any participant; assisting with access and use of hub facilities, being welcoming, friendly and supportive
• To work to challenging targets and key performance indicators
• The ability to work under pressure in a highly performance-driven environment
• Strong interpersonal skills to deal with participants effectively and professionally
• Work effectively as part of a team
• Willingness to undertake training as required
  We are committed to safeguarding and promoting the welfare of everyone including vulnerable adults and young people, we expect all staff to share this commitment. All appointments will be subject to Safer Recruitment Procedures which include a DBS check. This will be conducted by Due Diligence Limited (DDC Ltd) on behalf of GC. Please note that the successful candidate will not be required to pay for this.
  If you are on the Barred List, it is against the law to apply and to be hired for a role that includes regulated activity with the concerned group.
  We are committed to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the essential requirements for a role. This commitment applies to candidates who have a disability or are from a diverse ethnic community.
  As part of our application process, you can ask to be considered under this scheme if you are from an ethnic community or have a physical or mental impairment that has a substantial and long-term negative effect on your ability to do normal daily activities. Providing that you meet the essential criteria for the role, you will then be invited for an interview. Your guaranteed interview application will only be shared with the Hiring Manager and our Internal Recruitment Team.
  We are a member of the national campaign Ban the Box; this campaign aims to open opportunities for people with convictions to compete for jobs. We’re supporting the campaign by removing conviction questions at the applications stage.
  GC aims to promote a culture of flexibility and agile working. Going forward we will be transitioning to a culture where full agile working will be a feature of many of our roles. We also recognise that there may be a need for more permanent flexibility in your working arrangements and in such cases, we encourage you to have these discussions at the interview stage, to enable your flexible working request to be considered as early as possible.
  If you require support with the recruitment process, please contact or Internal Recruitment Team at careers@growthco.uk or call us on 0161 237 4447.
  All GC colleagues will work inline with the Health & Safety at work act and the GC Health & Safety Policy

• Act as the single point of contact at the hub for any participant; assisting with access and use of hub facilities, being welcoming, friendly and supportive
• Take ownership and responsibility of queries, issues and problems raised by participants in respect of utilising hub facilities
• Dealing with day-to-day responsibilities of office maintenance: post, booking of rooms and the processing of paperwork, diary management
• Completing tasks/projects as directed by the Hub Manager and Team Lead, which may include duties such as certification chasing and completion
• Keeping accurate records of all participant referrals and interactions on systems such as CATs+ and on manual paperwork
• Management, ordering and administration of petty cash, participant payments, vouchers, BACS payments, manager’s credit card, checking of invoices in line with Finance processes and procedures
• Build excellent relationships with colleagues, participants and external organisations
• Workshop monitoring – checking customer feedback is completed etc