Position Title: Support Assistant
Date Posted: 06/26/2025
Location: Davidson, NC
Pay Range: N/A
Please review position description and requirements and begin application online by clicking on the Apply Now above.

POSITION SUMMARY

The Support Assistant is responsible for the weekly, monthly and annual tasks associated with equipment reporting and billing, logistics/heavy trucking, and service center work orders. Being highly motivated and willing to complete any task assigned while having the ability to communicate with other team members and their manager is a must. Using good judgment is required in all duties and any other tasks as assigned and directed by their manager.

QUALIFICATIONS

• Initiative, people skills and an aptitude for achievement

EDUCATION AND/OR EXPERIENCE

• Minimum three years’ office administrative support experience
• College degree preferred
• Excellent organizational skills, communications skills (oral and written), ability to excel at details
• Experience and skilled in the use of software programs such as MS Word, Excel, Outlook

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Plan and efficiently organize work in terms of setting and meeting priorities
• Interpret and follow oral and written instructions with attentiveness to detail
• Use independent judgment and thinking in making sound decisions and in developing solutions to problems
• Communicate clearly and concisely; writing, speaking, listening, etc.
• Correct English usage, spelling, grammar, punctuation and sentence structure
• Ability to support diverse personalities
• Ability to maintain a pleasant personality, positive and proactive thinking
• Utilize software and data processing applications
• Analyze and interpret data
• Creative, innovative thinking
• Ability to successfully manage multiple tasks simultaneously
• Adaptable, flexible and quick to learn new skills and office technology
• Discreetly handle confidential and sensitive matters

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Promote the WBI Core Values. Lead by example.
• Serve as a safe and productive member of the PCS department.
• Update equipment location, odometer and hour meter readings in Viewpoint; enter truck usage for trucking tickets and meter readings from work orders.
• Maintain equipment job lists for monthly billing audit.
• Follow up on and bill for missing tools.
• Process equipment billing – auto usage and Field Time Console billing. Send monthly email reminder for equipment coding in Field Time Console.
• Conduct monthly equipment billing audits to ensure all equipment is billed correctly. Enter unutilized equipment usage for any equipment that was not coded in Field Time Console.
• Organize and file of service center work orders. Maintain a list of work order quantity by technician.
• Prepare Job Cost Adjustments for service center work orders and damaged equipment.
• Match field tickets for department invoices, match and code Comdata receipts.
• Summarize Wright Express invoice for job billing and off road fuel tax refunds.
• Maintain list of equipment damages by employee; follow up to ensure Equipment Incident Reports are received.
• Prepare monthly reports – WBI owned and rented/leased equipment, trucking ticket totals, work order totals, preventative incident totals
• File IFTA quarterly tax returns.
• Assist/support Facilities & PCS Support Manager, Directory of Support Services, Logistics Supervisor and Service Center Supervisor as needed.
• Interact with internal and external customers professionally.
• Perform other administrative support-related duties as assigned.

MARGINAL DUTIES AND RESPONSIBILITIES

• Serve as back-up for administrative office support staff as needed.