Support Associate at Wolt - English

Copenhagen, Capital Region of Denmark, Denmark -

Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

0.0

Posted On

08 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Customer Service, Multitasking, Danish Fluency, English Proficiency, Live Chat Support, Email Support, Phone Support

Industry

Software Development

Description

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! We are looking for part-time (15h/week) Support Associates to join our support team in Copenhagen. 🤩 What you’ll be doing Supporting our customers, courier partners and venues via live chat, email and phone Ensuring that the delivery operations run smoothly Developing our support function together with the support team as well as other teams within Wolt Our humble expectations You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment You can work in flexible shifts across weekday evenings and weekends - our support is open seven days a week You can work from our office at Ny Carlsberg Vej 79, 2nd floor, 1799 Copenhagen we don't provide possibilities to work remotely You are fluent in Danish and you have professional working proficiency in English What you’ll get by joining us Wolt credits cashback benefit Visma Advantage Benefits Program Employee assistance program Wolt-wide training programs Fruits and drinks at the office We will be reviewing applications on an on-going basis, so send through your application in English along with your CV as soon as possible! 💙 ❗️Please note that using ChatGPT or another AI tool in your application questions is not permitted. We want to see your own personal touch and tone of voice in your responses❗️ Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Responsibilities

Provide support to customers, courier partners, and venues via live chat, email, and phone. Collaborate with the support team and other internal departments to ensure smooth delivery operations and improve support functions.