Support Case Worker at Mission Australia

Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

49.46

Posted On

20 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Community Services, Client Support, Crisis Management, Case Management, Communication Skills, Team Collaboration, Customer Service, Data Entry, Professional Boundaries, First Aid, Working With Children, Computer Literacy

Industry

Non-profit Organization Management

Description

Casual (24/7 Roster – Afternoon / Evening / Weekend shifts) Salary: $49.46/hr + Super + Penalty rates Location: Brisbane QLD 4000 Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose. Your Opportunity Join Mission Australia’s Inner City Services and make a real impact in the lives of people experiencing homelessness. Our service provides immediate accommodation and intensive case management to support clients with complex needs, helping to break the cycle of homelessness. Operating 24/7 with capacity for up to 40 male clients, we are committed to creating pathways to stability and independence. In this hands-on role, you will support clients in completing tasks outlined in their case plans, working collaboratively with our two site-based Case Workers to ensure they receive the guidance and assistance needed to progress towards their goals. If you are passionate about making a difference and thrive in a dynamic, client-focused environment, we’d love to hear from you! Your key responsibilities will be to: Assist Case Workers, Team Leaders, and other staff members in the provision of practical supports, such as client intake, exits, meal provisions, linking with support agencies and other routine tasks such as packing up resident belongings and assisting with cleaning as required; Respond to crisis situations in line with policies and procedures utilising supports available, such as senior staff if they are on shift or on-call ; Record all client interactions in MA Connect ensuring records are accurate and non-judgemental language is used; Ensure safety for clients by ensuring correct policies are adhered to and necessary assessments are completed; Complete shift logs which present an accurate picture of connections / incidents and supports during each shift and exercise initiative. Requirements for Success Holds an Associate Diploma level qualification in Community Services or other appropriate qualifications/experience Experience working with clients from a variety of different backgrounds and levels of disadvantage Sound listening and engagement skills including the ability to build and maintain relationships with clients and other internal and external stakeholders Sound written communication skills and the ability to complete client paperwork and make basic case notes A strong focus on customer service and the ability to treat clients with respect and compassion A sound level of computer literacy including proficiency in Microsoft Office packages and the ability to perform data entry Demonstrated ability to work collaboratively as part of a team and/or autonomously Demonstrated professional approach to the role including maintenance of professional boundaries The willingness and ability to work a 24/7 rotating roster Current First Aid Certificate or willingness to obtain Current driver’s licence Current Working with Children Check (Blue Card) Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people. Your benefits Rewarding work – every day you know you’re making a real difference Free external, confidential counselling and access to chaplaincy support Volunteering opportunities Extra leave including Mission Australia Thank You Day & Work Anniversary Day off Our culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au Find out more about a career with Mission Australia. How to apply Click ‘Apply’ and send your application today! As a committed Circle Back Initiative employer, we will respond to your application. Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.

Responsibilities

Assist Case Workers and other staff in providing practical support to clients, including intake and meal provisions. Respond to crisis situations and ensure client safety by adhering to policies and completing necessary assessments.