Support Consultant - French Market | 373272 at 3Shape

Kyiv, , Ukraine -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Oriented Approach, Good Communicator, Strong Verbal Skills, Strong Writing Skills, Problem Solving Skills, Logical Thinking Skills, Result Oriented, Stress Resistant, Aspiration to Self-Development, Eager to Learn, Customer Service Experience, Analytical Skills, Multitasking Skills, Empathetic Skills

Industry

Medical Device

Description

About us 3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world. 3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland. We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2200 employees spans 50 nationalities. 3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities. If you are looking for stability in your future, we are the right place for you. About the role We are looking for a customer Support Consultant to join our energetic and multicultural team who will share our passion for solving problems and building strong relationships with our reselling partners and end-users around the world. Your key responsibilities will be to: Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events. Managing support cases: collect all relevant information from customers, according to company's procedures and record this using company's CRM Interact with other departments and escalate customers feedback further To succeed in this position, you will need to: Customer oriented approach Good communicator with ability to ask and listen Strong verbal and writing skills (B2 level) in French, and Ukrainian At least pre-intermediate English (will be used for internal communication) Problem-solving and logical thinking skills Result oriented and stress resistant Aspiration to self-development and eager to learn Customer Service experience is preferred Analytical, multitasking and empathetic skills What we offer: 39 hours of cooperation per week 24 business days of annual leaves Medical insurance (with additional Dentistry Budget and 10 massaging sessions per year included) A parking lot with free spaces for employees Paid sick leaves and child sick leaves Maternity, paternity and family issues leaves Well-being program: monthly well-being meetings and individual psychology hot-line. We will be glad to welcome you in our team! Please note that only resumes in English will be considered.

Responsibilities

Provide excellent technical support on 3Shape hardware and software via various communication methods. Manage support cases and interact with other departments to escalate customer feedback.