As our Support Consultant you will provide support to the operability and maintenance of our B2B Clearing Center. This will include setting up & maintaining communication partners, customer workflows and troubleshooting connectivity and processing issues as they arise. It is highly important that excellent interpersonal skills & technical knowledge are combined with a methodical approach. You will be supporting clients across the DACH region in this role.
We are seeking a candidate with strong communication skills and fluency in both German and English. Candidates are to be based out of the UK or Denmark.
This is a REMOTE or HYBRID opportunity / based upon location.

REQUIREMENTS FOR SUCCESS AS A SUPPORT CONSULTANT:

• Strong overall IT skills with a desire to learn new IT systems & platforms.
• Fluent in German & English.
• Familiarity with common EDI communication protocols (e.g., AS2, FTP, OFTP2, X.400)
• Knowledge of relevant standards and formats (e.g., EDIFACT, ANSI X.12, XML, IDoc)
• Understanding of ecommerce, connectivity and supply chain processes.
• Customer focus is essential; you should be comfortable working directly with clients and ideally have prior experience in customer-facing roles.
• Structured and reliable, with good time management and goal orientation
• Comfortable working in interdisciplinary teams
• Analytical mindset with a systematic approach to troubleshooting.
• Organized and detail-oriented.
• Prior hands-on experience with EDI, in retail or logistics environments is preferred.

Please refer the Job description for details