Support Consultant, Tier 1 - Italy | 418080 at 3Shape

Kyiv, , Ukraine -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

0.0

Posted On

27 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Support, Microsoft Windows, Network Knowledge, Database Administration, CRM Systems, Customer-Oriented Approach, Communication Skills, Intercultural Competence

Industry

Medical Device

Description

About us 3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world. 3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland. We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2200 employees spans 50 nationalities. 3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities. About the role: Our ambition in Customer Support is to exceed customer expectations. We provide support to the world's leading dental supply companies, small - to large-scale dental laboratories, leading hearing aid manufacturers, and more. And we need enthusiastic and skilled colleague to help us serving this constantly growing customer base and achieve our goals. You are technically minded and can communicate advanced topics to users with different backgrounds. You enjoy assisting customers in their daily work, finding solutions, and you thrive in a busy environment where multitasking is sometimes required. You are to have full operational command of English and Italian, both verbally and in writing. Ideally, your background is a combination of Dental Technician and IT Support (or strong on IT and a desire to explore the field of dentistry). You have a positive approach and attitude. Areas of responsibility: Technical support on 3Shape hardware (3D scanners) and software (CAD/CAM) - via online sessions, telephone, e-mail and occasional on-site events General support case management: logging, prioritization, troubleshooting (potential escalation), closing, follow-up. Knowledge transfer, input to CAPA (corrective and preventive actions), distributor training Contributing to 3Shape's business by providing the industry's best Customer Support To succeed in your role, you should possess the following skills and competencies: Professional: Full operational command of English and Italian, both verbally and in writing Previous experience in a support function Advanced Microsoft Windows (XP, Vista, Win7 etc.) knowledge General network knowledge incl. understanding the concepts of client-server installations Database (Oracle and MSSQL) administration knowledge User-level knowledge on CRM systems (is a plus) A relevant IT education is an advantage Personal: Customer-oriented approach Strong technical interest and understanding of IT, software, and engineering problems Good communicator, with the ability to ask and listen, also to what is not being said Intercultural competence Being part of us means: Meaningful work that helps to change the future of dentistry Work in a unique professional, friendly and supportive environment Constant professional growth and development A healthy work-life balance Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc Breakfasts and lunches in the office Good working conditions in a comfortable office in UNIT.City A parking lot with free spaces for employees Occasional business trips to Western Europe Opportunity to become a part of the success that 3Shape has created over the past 25 years.

Responsibilities

Provide technical support on 3Shape hardware and software through various communication channels. Manage support cases, including logging, troubleshooting, and follow-up.