Support Consultant at Woolpert

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical support, Geospatial platforms, VertiGIS Geocortex, Esri ArcGIS, Windows OS, Active Directory, Networking, DNS, Firewalls, Web-based applications, HTTP/HTTPS, Troubleshooting, Scripting, PowerShell, GIS, CAD

Industry

Civil Engineering

Description

We seek to move the world forward through innovative thinking. Woolpert is an award-winning, global leader in architecture, engineering, and geospatial services. We blend design excellence with cutting-edge technology to deliver exceptional client value. Our team is passionate about their work and committed to building the next generation of industry leaders, and as a certified Great Place to Work®, Woolpert embraces progress and innovation to create limitless opportunities for career growth. About us (Woolpert) Woolpert is a global leader in Architecture, Engineering and Geospatial (AEG), with a longstanding and expanding presence across Australia. Building on our rich heritage as AAM, we deliver cutting edge solutions in aerial mapping, surveying, GIS, and digital transformation for major resources, infrastructure, and environmental projects – standing and expanding presence across Australia. Building on our rich heritage as AAM, we deliver cutting‑edge solutions in aerial mapping, surveying, GIS, and digital transformation for major resources, infrastructure, and environmental projects. Our culture—known as the Woolpack—is built on innovation, inclusion, and ownership. Through our Principal Program, every team member could become a company owner and share in our collective success. Woolpert has proudly been certified as a Great Place to Work® for the ninth time. The opportunity with us as the Support Consultant Woolpert’s Digital Delivery Team is looking for a Support Consultant! You may choose to be based in our Brisbane, Perth, Melbourne, Sydney or Adelaide office for this hybrid role. Reporting to the Project & Support Manager, the role gives you the opportunity work with customers to resolve technical support cases raised through our geospatial help desk. As a Support Consultant at Woolpert, you will: Be a trusted point of contact for our customers, resolve first and second level software support requests with confidence and care. Manage customer phone calls and e-mails through our Helpdesk system and liaising with internal staff to triage and resolve technical support issues. Investigate, troubleshoot, and resolve software issues across our geospatial platforms, including VertiGIS Geocortex and Esri ArcGIS. Providing regular reporting on support KPIs. We’re looking for someone who has: Tertiary qualifications or equivalent in IT, computer science, software engineering or geomatics. Hands‑on experience supporting Microsoft‑based environments, including Windows OS, Active Directory, and common desktop or server applications. A solid understanding of core networking concepts such as IP addressing, DNS, firewalls, and basic diagnostics. Experience identifying and diagnosing issues in web‑based applications, including understanding how HTTP/HTTPS requests, responses, and authentication flows work. Excellent communication skills and the ability to collaborate effectively with customers and internal stakeholders at all levels. The team does consider the below desirable experience, so do let us know if you have any of the following! Exposure to reading or writing code in any language, with an understanding of logic, variables, and error handling. Experience with scripting or automation (e.g. batch files or PowerShell) to support repeatable tasks or diagnostics. Familiarity with GIS and/or CAD applications, particularly Esri ArcGIS and VertiGIS, or a strong interest in developing skills in spatial technologies. Knowledge of corporate or cloud networking environments, including on‑premises to cloud connectivity and common security controls. Desirable qualifications are: Current Driver’s licence Current passport Woolpert Benefits Want to earn long-term rewards that reflect your impact? Woolpert’s Principal Program gives employees the opportunity to become stakeholders in the company and benefit directly from its growth and success. Want surety for your income? Woolpert employees benefit from automatic Salary Continuance Insurance provided by the company. Want to make the most of your salary? Woolpert offers novated leasing and salary sacrifice options to help you get more value from your income. Thinking of advancing your studies? Woolpack members wanting to continue their formal education with role related courses have access to reimbursements and study leave options to assist with their studies. Need flexibility with where you work? Subject to operational requirements Woolpert offer flexible work arrangements. Looking after your wellbeing? Woolpert employees and their immediate family members have access to our confidential Employee Assistance Program, along with our discounted voluntary corporate health insurance through Bupa. We value diversity and inclusion at Woolpert and are committed to creating a workplace that reflects the diversity of the communities we serve. We welcome applications from First Nations peoples. As this is a full-time role, this role requires individuals with Full Working Rights in Australia. Successful candidate is required to go through a National Police Background Check (covered by Woolpert), and only shortlisted candidates will be contacted. If you believe you might be a good fit and would like to join our Woolpack, click on the APPLY NOW button to submit your application. If you don’t meet all the preferred experience for this position, we encourage you to still apply! Find out more about what Woolpert has to offer here: http://woolpert.com/about-us/ Woolpert is an equal-opportunity employer. Woolpert is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. You may view more about EEO on our website: Equal-Employment-Opportunity-The-Law.pdf and EEO is the Law Poster Supplement. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting askhr@woolpert.com. If you need to reschedule or cancel your interview, please reach out to your recruiter by contacting recruiting@woolpert.com. To all agencies: Please, no phone calls or emails to any employee of Woolpert or any of our subsidiaries about this requisition. All resumes submitted by search firms/employment agencies to any employee at Woolpert via email, the internet, or in any form and/or method will be deemed the sole property of Woolpert, unless such search firms/employment agencies were engaged by Woolpert's Talent Acquisition Team for this requisition and a valid agreement is in place. In the event a candidate who was submitted outside of Woolpert's applicant process is hired, no fee or payment of any kind will be paid.

Responsibilities

The Support Consultant will act as a primary point of contact for customers, managing and resolving technical support cases through the geospatial help desk. Responsibilities include troubleshooting software issues across platforms like VertiGIS and ArcGIS while maintaining regular reporting on support KPIs.