Support Coordinator - Suicide Prevention at Wellways Australia

Cairns Regional, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

44.58

Posted On

06 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Compassionate, Proactive, Interpersonal Skills, Communication Skills, Mental Health Recovery, Suicide Prevention, Empathetic Care, Boundary Maintenance, Community Services Coordination, Safety Planning, Support Planning, Travel Capability, Engagement Skills, Recovery Journey Support, Person-Centred Care

Industry

Mental Health Care

Description

Join us to support in the treatment of some of the most vulnerable in our communities, together we can make a difference Full time permanent position based in Cairns North $44.58p/h + superannuation + salary packaging benefits + leave loading The Way Back Support Service (TWBSS) is a suicide after-care program designed to provide practical, compassionate support to people who have been discharged from hospital following a suicide attempt or crisis. The program aims to reduce the risk of suicide by offering coordinated, person-centred care that promotes safety, connection, and hope. About the role As a Support Coordinator, you’ll play a vital role in supporting people referred to Wellways by the North Queensland Primary Health Network (NQPHN) and the Cairns and Hinterland Hospital and Health Service (C&HHHS). You’ll work alongside individuals and their families to: Provide non-clinical, recovery-focused support in the first three months following a suicide attempt Help participants develop and implement personalised safety and support plans Coordinate care and connect people to essential community and clinical services Build social connections and empower participants to engage with their recovery journey This is a community-based role that will require travel throughout the Cairns and Hinterland region. About you You’re a compassionate, proactive professional who is confident engaging with people in crisis and helping them access the right supports. You bring a strong understanding of suicide prevention and mental health recovery, along with the ability to work independently and collaboratively. You’ll also bring: Experience working with people with mental health challenges or those at risk of suicide Strong interpersonal and communication skills Ability to maintain boundaries while providing empathetic, person-centred care A valid driver’s licence and ability to travel across the region Please click here to download a copy of the position description to see further details relating to the role What do you need? Relevant qualifications or commensurate experience in working in a support role for people with mental health conditions An understanding of recovery principles and/or strengths-based principles Evidence of the Right to work in Australia National Police Records Check, Blue and Yellow cards and Driver Licence NDIS Worker Orientation Module Certificate - 'Quality Safety and You' - free online course What we can offer you: A purpose driven culture where people can thrive, everyone is respected, and differences are valued An equitable, diverse, and socially inclusive work environment Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing Meal and Entertainment allowance via salary packaging up to $2,650 per annum Receive 17.5% leave loading every time you take annual leave Paid parental leave after 12 months of ongoing employment Paid Cultural Leave (where applicable) Access for you and your family to our Employee Assistance Program or a confidential discussion about the role, please contact Monique Holland | Mholland@wellways.org Candidates may be interviewed and selected prior to the closing date. Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you Wellways Australia Limited is committed to the safeguarding of children and vulnerable people.All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment. Job Description Summary Make a difference in the lives of people navigating their recovery after a suicide attempt. Culture We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities. How to Apply This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites. Please select "Apply" below to complete your application. Applications Close 14/12/2025 Wellways is a leading not-for-profit mental health and disability support organisation operating in Queensland, New South Wales, the Australian Capital Territory, Victoria and Tasmania. Our services span mental health, disability and community care and reach more than 7000 people each year. Our 2000 staff work to create an inclusive community where everyone can imagine and achieve their hopes and potential. We connect people, strengthen families and transform communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. Our Practice Principles guide how we work and interact with participants and partners, with our colleagues and within our communities. To see our Practice Principles poster visit https://media.wellways.org/inline-files/ww383_Practice_Principles.pdf Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment We kindly request that recruitment agencies do not contact us.

Responsibilities

As a Support Coordinator, you will provide non-clinical, recovery-focused support to individuals following a suicide attempt, helping them develop personalized safety and support plans. You will also coordinate care and connect participants to essential community and clinical services.