We are looking for a full time Support Coordinator to cover maternity leave on a 1 year fixed term contract in our HQ offices in Sale, Manchester, M33 2AU

WHAT SKILLS & EXPERIENCE YOU’LL BRING TO THE TEAM

• 1 years+ administration experience
• Proficient in Microsoft Packages (Excel, PowerPoint & Word)
• Highly organised and good at time management
• Flexible approach to work
• Works well under pressure
• Team player
• Logical and clear thinker
• Excellent communication skills
  Keen eye for detail
  Strong telephone manner
  Friendly and confident
  Shows vision and determination
  Experience of workorder management processes in a fast-paced environment

WHO WE ARE

The Floorbrite Group is one of the leading commercial cleaning and facilities service providers in the UK, providing daily, industrial and window cleaning services to all sectors of industry. Our services are already being used by hundreds of companies throughout the Northwest and Yorkshire. With over 50 years’ experience in the industry and still a family run business. The next generation of Floorbrite will ensure that we still treat our customers with the same care and attention as when we first began in 1972. The Floorbrite Group is committed to creating a work environment that is diverse and is proud to be an equal opportunity employer
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: £24,000.00-£25,000.00 per year

Benefits:

• On-site parking

Language:

• English (preferred)

Work Location: In perso

WHAT YOU’LL BE DOING

The role is to work across the Helpdesk function coordinate the helpdesk process by managing various client inboxes/portals through actioning work order and information requests and accurate closure of work orders whilst working to a defined timescale for response.
To help and assist the wider operations admin team with any additional administration processes and tasks which are required within a fast moving, operational environment to ensure that the requirements of the business are met.

RESPONSIBILITIES

• Manage the workorder or information request process for multiple key clients across multiple platforms
• Manage the periodic scheduling system for clients where appropriate
• Accurately allocate work orders or information requests to the relevant departments and managing the timely response to the client ensuring SLAs are met.
• Upload and housekeep information across the various portals and reporting platforms
• Support in the preparation and co-ordination of monthly service reports
• Chase all necessary information from sub-contractors for the preparation of the monthly service reports
• Assist in the administration of client enquiries and resolutions
• Manage internal response times with relevant Floorbrite departments and subcontractors to ensure feedback to the client is actioned in accordance with client KPIs
• Raise requests for the purchase order system ensuring all suppliers are issued with a purchase order number and sent a copy before beginning any work
• Where relevant provide the provision of suitable risk assessments & method statements for the appropriate department’s cleaning activities with support from the H & S Team
• Where relevant ensure council permits and client protocols are passed to the teams before they commence any work activities
• Maintain a professional and competent relationship with external client contacts with regards to all helpdesk communications
• Log all compliments, complaints and resolutions appropriately
• Log monthly performance award nominations and process award winners with vouchers. thank you cards and photos
• Assist the wider operations team in the administration and maintenance of key operational processes and tasks