Support/Deployment Tier 1 Specialist at TradePending LLC

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Website Support, Business Process Management, Problem Solving, Customer Service, Multitasking, Website Troubleshooting, HTML, Salesforce, Zendesk, SaaS Support, Plugin Configuration, Quality Assurance

Industry

Software Development

Description

Description Who you are You are a self-driven problem solver, comfortable working independently in a dynamic technical environment. Your organizational and prioritization skills are a strength, and you thrive in fast paced client service situations. Your leaders and peers see your drive for success, matched only by your internal drive to get it right and on time. What you will do Our Tier 1 Specialists complete basic customer requests, assist with website installations, configure plugins and integrations, and manage third-party technical requests to ensure accurate and timely task resolutions. You will also perform quality assurance checks, maintain detailed account documentation, and collaborate closely with the Tier 2 team to expand your technical knowledge and continuously improve operational processes and customer support experiences. Job Responsibilities: Complete basic customer requests and website installations while delivering a positive customer experience through clear communication and exceptional customer service Provide Tier 1 technical support for basic customer requests, product setup, and deployment activities across Protomiq products Submit and manage third party technical configuration requests Configure website plugins, integrations, and tools according to company standards and customer requirements Perform quality assurance checks to confirm accurate account and plugin setups Maintain accurate notes, status updates, and account documentation within internal systems Collaborate with the tier 2 team to advance technical and operational skill levels Requirements 1 year experience with website support or business process management Exceptional problem-solving skills Effective listening skills A genuine passion for delivering exceptional customer experiences Ability to navigate ambiguity and resolve customer inquiries with confidence Proficiency in multitasking and managing open tickets and tasks Self-motivated with the ability to work independently while collaborating with other teams Preferred Skills Experience with website troubleshooting – Basic html skill Experience in ticketing applications such as Salesforce, Zendesk, or similar tools Experience with automotive dealers and products Experience in a SaaS or proprietary software technical support environment

Responsibilities

The specialist handles basic customer requests, website installations, and the configuration of plugins and integrations. They are also responsible for performing quality assurance checks and maintaining detailed account documentation.