OVERVIEW

Global IT Solutions Provider, offering Maintenance and Managed Service support for servers and storage technologies.

Offering Service Desk support to clients, duties will include:

• 1st Line Support activities
• Managing ticketing system for issues (through Hubspot)
• Call/Email queries/issues - including managing logging of these
• Supporting in handling parts requests for hardware
• Engaging and working with Field Engineers to support on scheduling for jobs
• Broader support desk tasks to support day to day technology

ENTRY REQUIREMENTS

• A minimum of C grade in both English and Maths GCSE
• Driving License – location of office means DL preferred
  Skills requirementsIT skills, Communication skills, Attention to detail, Logical,

• 1st Line Support activities
• Managing ticketing system for issues (through Hubspot)
• Call/Email queries/issues - including managing logging of these
• Supporting in handling parts requests for hardware
• Engaging and working with Field Engineers to support on scheduling for jobs
• Broader support desk tasks to support day to day technolog