Support Desk Engineer at Five Nines Technology Group, LLC

, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, Problem Solving, Communication Skills, Operating Systems, Business Applications, Network Connectivity, Remote Access Solutions, Technical Issue Diagnosis, Self-Motivated, Multi-Tasking, Team Environment, Service Tickets, Positive Energy

Industry

IT Services and IT Consulting

Description

Description Are you a world class problem solver? Have an intense curiosity and a willingness to learn? Do you possess excellent interpersonal skills? Thrive on delivering top notch customer service? Ready to conquer technical challenges, build relationships with clients, work with a variety of hardware and software, grow and develop? Good, because we have been searching for you. Are you in? About us: We were born in Nebraska, raised in Nebraska, and enjoy serving the Midwest with offices in Lincoln, Omaha, Kearney, Central City, and St. Louis, MO We are growing insanely fast, fast enough to make the Inc 5000 list 9 years running We are all about our company culture so much so, that it’s our #1 priority We believe life is an adventure to be lived. With more than 100 - 150 engineers, there are enough resources to go around. You can log off and know that someone else has your back so you can get out and enjoy life We love giving back to the community. In fact, we set aside dollars each month for employees to donate to causes they are passionate about With us you will be able to: Work with insanely smart people. Top talent wants to work with top talent. Here you will have the chance Stay sharp and broaden your knowledge base, achieve new heights with a team dedicated to your professional growth Work for a leader that has your back Offer support for backup solutions Resolve technical issues involving Microsoft's core business applications and operating systems Provide basic technical support at the network level: WAN and LAN connectivity Deliver basic remote access solution implementation and support: VPN, Terminal Services, and Citrix Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets System documentation, maintenance, and review Communicate with customers as required, i.e., keeping them informed of incident progress, notifying them of impending changes or agreed outages Requirements What we will ask you to do: Provide the highest level of customer service, perception, and satisfaction. Achieve 90% or better satisfaction rate Meet client resolution SLA’s 80% of time Meet client response SLA’s 95% of time Enter all work as service tickets 100% of the time Bring a positive energy 100% of the time What you should bring to the table: 1 - 2 years of IT support experience Willingness to work second shift (4 PM - 1 AM) Understanding of operating systems, business applications, and printing systems Strong written and verbal communication skills are essential to provide high-level customer service Ability to diagnose technical issues Technical awareness: ability to match resources to technical issues appropriately Understanding of support tools, techniques, and how technology is used to provide IT services Self-motivated with the ability to multi-task while working in a fast-paced environment Ability to work in a team environment and communicate effectively What we will bring to the table: Competitive wage Employee focused environment Full health care benefits options including dental, and vision with a wellness and safety focus Mobile phone stipend and home internet stipend Long term and short-term disability insurance 401K plan with company match 3 weeks PTO

Responsibilities

Provide support for backup solutions and resolve technical issues involving Microsoft's core business applications and operating systems. Communicate with customers to keep them informed of incident progress and notify them of impending changes or outages.